(English C1, remote) Technical Support Consultant, Networking

Tunisia·Tunis CentreRemoteContractmid

OtherTechnical Support Consultant

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Quick Summary

Requirements Summary

Excellent English communication skills (at least C1 level); Experience in a technical support role; Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports,

Technical Tools

OtherTechnical Support Consultant

Responsibilities

~1 min read

→Deliver outstanding technical support via emails and chats;
→Build strong and lasting customer relationships;
→Keep up with evolving tools and technology;
→Handle sensitive customer data with care and security;
→Apply the latest and greatest customer happiness practices;
→Maintain deep understanding of client solutions and meet KPI;
→Communicate with developers and cross-functional specialists.

Requirements

~1 min read

Excellent English communication skills (at least C1 level);
Experience in a technical support role;
Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall);
Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels);
Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard);
Ability to read log files;
Familiarity with operating Windows, Linux, MacOS, Android and iOS;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).