[SALES] Sales Operations Support Manager

TCL North America is seeking a Sales Operations Support Manager to provide operational, analytical, and administrative support to the Home Theater, Appliance, and RAC sales teams. This role plays an important part in ensuring the sales organization operates efficiently by maintaining accurate sales and product data, coordinating key business activities, supporting reporting and competitive analysis, and managing day-to-day office operations.

The ideal candidate is highly organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams. This individual will serve as a key operational resource for the sales organization, helping maintain accurate information, coordinate priorities, and ensure business and office needs are executed effectively. This position is based in TCL's Minneapolis-area office in Hopkins, Minnesota.

• Provide day-to-day operational support to the Home Theater, Appliance, and RAC sales teams to ensure efficient execution of business processes and priorities.
• Coordinate sales support activities, track open items, and follow through on deliverables to support timely execution.
• Maintain organized and accurate business information across internal systems and sales support tools.
• Partner with Sales and cross-functional teams to address operational needs and support ongoing business initiatives.

• Prepare and maintain weekly sales reports, trackers, and other recurring business reporting.
• Manage data collection, validation, and entry to support accurate and timely sales information.
• Review data for accuracy, identify discrepancies, and coordinate with appropriate stakeholders to resolve issues.
• Support ad hoc reporting and analysis to assist the sales organization with business planning and decision-making.

• Maintain accurate product information across retailer systems, including product specifications, weights, dimensions, and other required product data.
• Support product setup and ongoing data maintenance for retail partners including Best Buy, Walmart, Sam's Club, Costco, Amazon, Home Depot, Lowe's, and regional accounts.
• Coordinate with internal teams to collect and validate required product information and ensure timely retailer submissions.
• Monitor product data for completeness and accuracy and follow up on outstanding information as needed.

• Conduct research on competitive products, pricing, promotions, and other relevant market activity.
• Organize and summarize competitive information to support sales planning and customer discussions.
• Assist with tracking promotional activity and other market developments relevant to TCL's product categories.

• Manage day-to-day operations of the TCL Minneapolis-area office, including office supplies, facilities needs, and coordination of cleaning and other office services.
• Partner with the TCL IT team to coordinate office technology, equipment, and related support requirements.
• Coordinate key meetings, internal events, and other office activities as needed.
• Serve as a point of contact for general office operational needs and help ensure a professional and well-organized workplace.

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security. 

• Relevant experience in sales operations, sales support, business operations, data management, retail support, or a related function.
• Advanced proficiency in Microsoft Excel, with the ability to organize, analyze, and maintain business and sales data.
• Intermediate proficiency in Microsoft PowerPoint and working knowledge of Microsoft Word.
• Strong attention to detail with the ability to maintain accurate product, retailer, and sales information.
• Strong organizational and time management skills, with the ability to manage multiple priorities, deadlines, and recurring responsibilities.
• Effective written and verbal communication skills with the ability to collaborate across sales and cross-functional teams.
• Ability to receive direction, translate requirements into actionable next steps, and execute with appropriate coaching and feedback.
• Demonstrated ability and willingness to learn new systems, tools, and business processes quickly.
• Self-motivated and dependable, with a strong sense of ownership and follow-through.
• Ability to work effectively in a fast-paced environment while adapting to changing business priorities.

• This is an on-site position based in TCL's Minneapolis-area office in Hopkins, MN.
• Typical office environment with regular computer-based work, data entry, reporting, and coordination across multiple teams.
• May require flexibility to support meetings, events, retailer deadlines, and other time-sensitive business activities.

• Daily: Extended periods of sitting, computer work, data entry, reporting, email communication, and use of business systems.
• Frequent: Managing multiple priorities and deadlines; reviewing detailed sales and product information for accuracy; communicating and coordinating with internal and external stakeholders.
• Occasional: Moving or handling office supplies, materials, or equipment associated with general office operations and meeting/event support.

• Bachelor's degree in Business Administration, Sales, Marketing, Operations, or a related field preferred; equivalent combinations of education and relevant professional experience may be considered.
• Experience supporting a sales organization within consumer electronics, appliances, home entertainment, or a related industry.
• Experience working with major retailers such as Best Buy, Walmart, Sam's Club, Costco, Amazon, Home Depot, or Lowe's.
• Experience maintaining retailer portals, product setup information, item attributes, or product master data.
• Experience developing sales reports, trackers, dashboards, or recurring business analyses.
• Familiarity with retail promotions, competitive analysis, and sales performance reporting.
• Experience supporting multiple product categories or sales channels.
• Experience coordinating office operations, meetings, or business events.

Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position.