Senior Account Manager

The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at the Brooklyn, NY location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes. What You’ll Do: Strategic Client Leadership Serve as the senior point of contact for key and high-value client accounts Build & maintain long-term partnerships and act as a trusted advisor on logistics strategy Develop a strong understanding of client objectives to identify growth opportunities and enhance service delivery Lead client meetings, presentations, and business reviews Revenue Growth & Account Development Manage and grow a portfolio of strategic accounts, driving revenue expansion and profitability Identify cross-selling and upselling opportunities across service lines Support new business development through networking, referrals, and industry engagement Support leadership and contribute to pricing strategies and market positioning initiatives Project & Operational Oversight Oversee successful execution of complex domestic and international logistics projects from inception to completion. Ensure projects are delivered on time, within budget, and to the highest service standards. Act as the escalation point for operational challenges and client issues. Coordinate cross-functional teams to ensure seamless delivery across all service areas Financial Ownership & Performance Management Manage account financials, including quoting, billing, cost control, and margin optimization Monitor & manage project profitability and implement strategic adjustments when needed Achieve and exceed individual revenue targets (increased expectations aligned to seniority) Provide forecasting, reporting, and performance insights to leadership Compliance & Risk Management Ensure accuracy and compliance of all regulatory documentation, including CITES, NOAA, and U.S. Fish & Wildlife requirements Maintain expertise in international shipping regulations and risk management/mitigation Ensure all client deliverables meet legal, insurance, and company standards Leadership & Team Development Mentor and support Account Managers and junior team members Share best practices and contribute to team development Provide guidance on complex accounts and support issue resolution Foster a collaborative and high-performing team environment Cross-Functional Collaboration Partner with senior leadership (VPs, Directors, General Manager) on key accounts and strategic initiatives Collaborate with global offices to ensure service consistency and excellence Support internal process improvements that increases operational efficiency and enhances client outcomes Quality Assurance & Continuous Improvement Champion service standards and brand values Analyze client feedback and implement improvements Lead post-project reviews to drive operational efficiency and innovation General Responsibilities Comply with all company policies, procedures, and Health & Safety regulations Act in the best interests of the organization and its clients Represent the company as a senior ambassador in all professional interactions What We Are Looking For Education, Experience and Skills Bachelor’s degree or equivalent professional experience 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention In-depth knowledge of logistics operations, import/export compliance, and pricing strategies Excellent leadership, communication, presentation, and negotiation skills Experience mentoring, coaching, or supporting junior team members Proficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided) Why Join This Opportunity? Work with a globally recognized leader in fine art logistics Partner with prestigious, high-value clients Play a strategic role in business growth and client success Collaborative, high-performance environment with strong leadership support If you are passionate about delivering exceptional client outcomes and driving continuous improvement, we encourage you to apply today and a growing team.