Apartment Leasing Consultant - Ellyn Crossing

Leasing Consultant – Building Community, One Lease at a Time

As a Leasing Consultant, you’ll be more than a guide; you’ll be a connector of people and possibilities. You’ll be the first friendly face prospective residents meet, helping them find not just an apartment, but a place to belong.

• Create warm first impressions and build lasting connections
• Showcase the best of our communities through engaging tours
• Walk applicants seamlessly through the leasing process
• Spark community pride through events, marketing, and resident engagement
• Deliver an exceptional customer experience while leaving a positive impact
• Conduct property tours and assist prospective residents throughout the leasing process
• Respond to leads, calls, emails, and online inquires promptly and consistently
• Complete follow-up with prospects and work toward established leasing/conversion goals
• Process applications, verify required documentation, and assist with move-in preparation
• Maintain accurate prospect and resident information in the property management system
• Assist current residents with questions, concerns, and general customer service needs
• Support resident retention efforts, including renewal follow-up and resident outreach
• Maintain the appearance and reediness of the leasing office, model, amenities, and tour path
• Participate in property marketing and outreach efforts
• Assist with resident events and other property initiatives
• Work collaboratively with management and maintenance to provide a positive resident experience
• Complete other administrative and operational duties as assigned

• Strong communication and relationship-building skills
• Enthusiasm for service, sales, and making a difference
• Organized, dependable, and detail-oriented
• Comfortable with technology and eager to learn