Leasing Consultant - SouthRidge

Location: 9523 Muirkirk Road, Laurel, MD 20708

Property: SouthRidge Apartment Homes

Property Size: 386 units

Employment Duration: Regular, Full time

Hourly: starting at $20/hr + renewal and leasing bonuses + benefits + housing discount

At TI Communities, people are our most valuable asset. We are actively seeking individuals who want to create a better life for themselves and the residents we serve. As a Leasing Consultant, you will be responsible for assisting with all aspects of apartment occupancy, leasing, sales, marketing, and collections, and providing exceptional customer service to our residents. This role offers an exciting opportunity to contribute to the growth and success of our property while delivering outstanding leasing experiences.

Ever-evolving, we are fanatically passionate pioneers in our field. Our team is diverse, dynamic, and impactful. Together we work hard, collaborate, and brainstorm to improve lives and strengthen communities. We treat each other as family and are proud of our work in the world.

• Apartment Occupancy:

  • Conduct informative and engaging property tours for prospective residents, showcasing the unique features and benefits of our apartments.
  • Guide potential residents through the application process, ensuring accurate completion of all necessary documents and compliance with fair housing regulations.
  • Conduct comprehensive background checks and credit screenings to assess potential residents' qualifications.
  • Collaborate with the property manager to ensure vacant units are move-in ready, maintaining our uncompromising quality standards.

• Leasing and Sales:

  • Respond promptly and professionally to inquiries from prospective residents, providing detailed information on available apartments, pricing, and lease terms.
  • Utilize persuasive sales techniques to convert leads into signed lease agreements, emphasizing the value and advantages of living in our communities.
  • Follow up with prospective residents to nurture leads, address questions, and provide additional information to secure lease commitments.
  • Stay informed about market trends and competitive rental rates to make informed recommendations on pricing and promotional strategies.

• Marketing:

  • Assist in developing and executing effective marketing strategies to attract prospective residents to our communities.
  • Maintain a strong online presence by managing property listings on rental platforms and engaging with potential residents through social media channels.
  • Coordinate and participate in community outreach events and initiatives to generate leads, build brand awareness, and establish relationships with local businesses and organizations.
  • Monitor and analyze marketing efforts, track leads, and provide insights to optimize marketing campaigns.

• Collections:

  • Collect rental payments from residents and maintain accurate records of transactions.
  • Proactively follow up with delinquent accounts, implementing collection procedures as necessary while maintaining professionalism and empathy.
  • Collaborate with the property manager and legal team to initiate eviction proceedings when required, ensuring compliance with relevant regulations.

• Customer Service:

  • Provide exceptional customer service to residents, promptly and professionally addressing inquiries, concerns, and requests.
  • Efficiently manage resident maintenance issues and work orders, coordinating with the maintenance team to ensure timely resolution.
  • Conduct regular resident surveys to gauge satisfaction levels, identify areas for improvement, and implement initiatives to enhance the resident experience.
  • Contribute to resident retention efforts by planning and executing resident appreciation events and activities.

• Resident Enrichment and Programs:

  • Assist our Impact Team with social events, educational workshops, and community initiatives.
  • Foster a sense of community by facilitating resident interactions and promoting a welcoming and inclusive environment.
  • Act as a resource for residents, providing information on local services, amenities, and community resources.
  • Collaborate with the property manager to address resident concerns and maintain a positive living experience for all residents.

• Excellent interpersonal communication skills; must be collaborative and adaptive.
• Ambitious and committed to customer satisfaction while upholding company policies.
• Minimum of one year of previous sales experience is preferred.
• Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Prior experience in Entrata or another equivalent system is preferred.
• Strong organizational and time-management skills.

• Instill Hope
• Expect Excellence
• Inspire Service
• Embody Integrity
• Exude Joy

TI Communities is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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