Pre-Sales Engineer, Enterprise Storage in China

As a Pre-Sales Engineer for our Enterprise Storage portfolio, you are the technical linchpin between customers and Tuxera engineering. You’ll partner with Account Executives to win complex deals, guide evaluations and integrations, and ensure our customers achieve outstanding performance and reliability at scale.

You’ll combine deep technical credibility with clear communication—equally comfortable whiteboarding architectures, troubleshooting packet flows, or translating customer needs into crisp product requirements.

• →Own the technical sales cycle: Lead discovery, map requirements to Tuxera capabilities, deliver tailored demos/POCs, and remove technical blockers through to close.
• →Customer integration support: Provide practical guidance during product evaluation and integration—configuration, tuning, and best practices for throughput, latency, and durability.
• →Architect with impact: Design and document reference architectures for on-prem and cloud/hybrid deployments, including data paths, security posture, and HA/scale strategies.
• →Network & protocol expertise: Analyze packet traces and optimize end-to-end performance for SMB/NFS and related stacks; advise on network tuning, authentication, name services, and directory integration.
• →Issue reproduction & triage: Gather logs/traces from customer environments, reproduce issues, and collaborate with Tuxera Engineering and Support for rapid resolution.
• →Cross-functional collaboration: Work closely with Product Management to define and shape roadmap items, and with QA/DevOps to validate performance and robustness in CI/CD.
• →Enablement & advocacy: Create and localize technical collateral (runbooks, sizing guides, tuning checklists), and deliver workshops/webinars for customers and partners.
• →Project coordination: Keep evaluations on schedule; align stakeholders; communicate status and next steps clearly and proactively.

• Strong knowledge of Linux user-space and POSIX/Libc fundamentals.
• Hands-on experience with networking protocols (TCP/IP, UDP, DNS, DHCP, ARP) and enterprise services (Kerberos, LDAP/AD).
• Familiarity with SMB, NFS, or other file-sharing and network protocols (strong plus).
• Strong understanding of Windows/POSIX ACLs.
• Knowledge of multichannel and RDMA/SMBD technologies.
• Experience benchmarking storage, network, and client-server performance.

• Experience with storage architecture for on-premises enterprise as well as cloud environments.
• Experience with typical file storage workloads of various vertical use cases.
• Experience with HA (high availability) clustered software solutions.
• Comfortable working in leading public cloud environments, such as AliCloud, AWS, etc.
• Comfortable working with Windows and macOS systems.
• Proficiency with performance tuning and diagnostic tools (e.g., Wireshark, tcpdump).
• Proven experience in pre-sales, post-sales, or field engineering roles—able to build trust, simplify complexity, and align technical and business stakeholders.
• Experience with CI/CD pipelines, containerized environments (Docker, Kubernetes), and automated build/test workflows.
• Excellent written and verbal communication skills in both Chinese and English, with the ability to guide both technical and non-technical audiences.

At Tuxera, our values reflect how we build a customer-first culture:

• Your success is our mission – We put customers at the center of every decision.
• Partnerships are built on trust – We act with openness, transparency, and collaboration.
• We make it work – together – We grow as one team, strengthened by diversity and inclusion.

Tuxera is a global leader in quality-assured data storage, networking, and encryption software that powers billions of devices, vehicles, and data-driven systems worldwide. Our solutions ensure the reliable transfer, storage, and integrity of data in industries where performance and safety are critical — from automotive and industrial IoT to consumer electronics and enterprise applications.

Headquartered in Espoo, Finland, with offices across Europe, the United States, and Asia, Tuxera is trusted by the world’s leading technology companies to deliver software that meets the highest standards of quality, reliability, and innovation.

Our vision is simple yet bold: to make every bit of data easy to manage and accessible exactly when and where it’s needed. Backed by a team of 100 professionals representing more than 17 nationalities, we are scaling globally while fostering a culture that combines high performance with collaboration and care.

Driven by our mission, we empower people and organizations everywhere to access and use data seamlessly and securely — powering the next wave of enterprise and industry innovation.