Account Manager (Expedite) (USA)

Position Overview
TRAFFIX is looking for a proactive and Expedite-focused Account Manager to manage and grow a portfolio of customer accounts. This role is responsible for maintaining strong customer relationships, ensuring consistent service delivery, identifying growth opportunities, and collaborating with internal teams to resolve issues quickly and effectively. The ideal candidate demonstrates clear ownership, communicates consistently, understands revenue and margin performance, and knows when to escalate service concerns.
 
Key Responsibilities

• Manage day-to-day relationships with assigned customer accounts.
• Serve as the primary point of contact for customer requests, updates, and service-related concerns.
• Maintain consistent and proactive communication with customers and internal teams.
• Develop a strong understanding of each customer’s business, transportation needs, service expectations, and growth potential.
• Monitor account performance, service quality, revenue, and profitability.
• Identify opportunities to expand existing accounts through upselling and cross-selling.
• Maintain established account benchmarks while pursuing sustainable account growth.
• Partner with Sales, Carrier Sales, Operations, and other internal teams to deliver a positive customer experience.
• Recognize service risks and escalate urgent or complex concerns through the appropriate channels.
• Maintain accurate account information, activity notes, opportunities, and customer feedback in company systems.
• Participate in account reviews and provide updates on performance, risks, opportunities, and next steps.
• Demonstrate accountability for account outcomes and contribute to continuous process improvement.

• Customer retention and account satisfaction
• Revenue and margin performance
• Account growth through upselling and cross-selling
• Achievement of established account benchmarks
• Communication consistency and responsiveness
• Accuracy and completeness of account information
• Service issue resolution and appropriate escalation
• Collaboration with internal teams
• Ownership, follow-through, and reliability
• These measures reflect the slides’ recommendation to establish structured success metrics, promotion criteria, and performance evaluation frameworks while rewarding account growth.

• Previous experience in Expedite account management, customer success, logistics, transportation, sales, or a related customer-facing role.
• Strong relationship-building and customer service skills.
• Excellent verbal and written communication.
• Ability to manage multiple accounts, priorities, and deadlines.
• Commercial awareness with an understanding of revenue, margins, and account growth.
• Strong problem-solving and decision-making abilities.
• Ability to recognize risk and determine when an issue requires escalation.
• Comfortable working collaboratively across Sales and Operations teams.
• Organized, accountable, and consistent in documenting customer activity.
• Ability to work independently in a fast-paced environment.
• Demonstrated experience identifying and converting account-growth opportunities.

TRAFFIX gives equal consideration for a job and terms and conditions of employment to all individuals and that the employer does not discriminate based on race, color, religion, age, marital status, national origin, disability or sex including sexual orientation, and gender identity or expression.

Department: Account Operations
This is a full time position