Install Base Account Executive 2 SMB

Customer Relationship Management: Establish and maintain positive relationships with customers through regular online face-to-face interactions. Industry Expertise: Proactively research and develop expertise in the customer's industry to advise and support customers on best practices and service expansion. Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users. Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders. Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings. Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content. Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction. Data Management: Maintain accurate account contacts and sentiment in Salesforce, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours. 2+ years of successful experience in account management, sales, customer success, ERM, or a related field, with a demonstrated ability to meet or exceed sales quotas. OR 1+ years of experience in customer relations and/or business-to-business sales experience selling products and/or providing service to a broad customer/prospect base. Minimum of 1 year of experience in the technology/software industries.