Security Account Manager

#securitymanager

Account Manager needed in Knoxville, TN

Account Managers manage, supervise and coordinates the activities, at the field level, of all assigned
Security Officers and executes all tasks related to maintaining prescribed standards in compliance with
the Standard Operating Procedures.

Manages 1-5 subordinates who supervise up to 100 employees of said account/posts.
Responsible for the overall direction, coordination, and evaluation of the sites. Also directly
supervises up to 100 hourly employees. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws. Responsibilities include training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.

Manager will be available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts
or corporate travel as needed.

Performs administrative activities associated with the effective management of assigned account
operations, including compiling, storing, and retrieving data for reports;
• Partners with Human Resources to ensure thorough training of all assigned employees in the
area of client, company, government, and customer policies, procedures, and regulations.
Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher
training for security personnel, as well as meets corporate training standards;
• Meets all contractual scheduled hours with minimal unbilled overtime. Ensures that overtime costs
are managed effectively within company targets;
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before
submitting to the client, and coordinates preliminary investigations;
• Performs account audits and off-hour visits, completing required documentation;
• Develops/maintains operational procedures so that valid, site-specific post orders are always
available for reference by the security staff;
• Manages uniforms, equipment, supplies & vehicles needs at each client site; maintains equipment
inventory.
• Maintains responsibility for assigned account(s) and security personnel seven days a week.
Although supervision is in place, the Operations Manager must be available via cell phone