Strategic Account Manager

We are seeking a highly motivated and strategically-minded Account Manager to own and grow our regional/global enterprise portfolio. This position is dedicated to our most complex and high-value enterprise clients — primarily cross-border e-commerce leaders, global SaaS platforms, and large-scale financial institutions. You will not just manage accounts, you will architect growth.

• 5+ years of B2B account management or strategic sales experience in financial services, fintech, or payments.
• Proven track record of consistently growing revenue within large, complex enterprise accounts. Experience managing global accounts is a strong plus.
• You understand the needs of international cross-border merchants, and the cultural nuances of doing businesses in APAC markets. Familiarity with the APAC region is essential. 
• Core Competencies:
  • Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team.
  • Exceptional Communicator: You can persuasively present to a boardroom, and collaborate effectively with internal teams. 
  • Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential.
• Attributes We Value:
  • Hustle with Integrity: You move fast, but you build trust through transparency and reliability.
  • Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request.
  • Resilience: You are undeterred by long sales cycles and complex procurement processes.

• Own the full P&L for a portfolio of key enterprise accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.
• Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk.
• Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce.

• Build and nurture C-level relationships (CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges.
• Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI.
• Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus.

• Partner with internal teams (Product, Engineering, Compliance, Legal) to bring our clients’ needs back to the organization, influencing our product roadmap and regional strategy.
• Work closely with the Business Development and Solutions teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility.

• Stay ahead of regulatory shifts and payment trends. Act as a subject matter expert on cross-border flows between Xendit markets in APAC.
• Identify synergies between Xendit’s 7-market licensed infrastructure and the specific needs of enterprises expanding into the region.