Customer Account Specialist

Customer Account Specialist Job Posting

• Minimum of two years of experience in customer service, database management systems, public relations, or organization administration.
• Excellent written and oral skills.
• Positive attitude and previous experience with diverse populations.
• Demonstration of the ability to lead a project and collaborate with others.
• Computer proficiency, including practical application of MS Office suite, including Teams, and Zoom.
• Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

• →Foster a positive brand image with staff, members, and guests while seeking the best outcome and interests of the YMCA.
• →Provide excellent service to staff, members, guests, and spectators over the phone, through email, or other forms of communication contributing to member retention.
• →Present accurate membership and program information to potential and existing members.
• →Ability to effectively explain the benefits and expenses related to YMCA memberships and programs.
• →Provide excellent customer service and follow through with customer and member communication and tasks.
• →Encourage member involvement in programs and services based on the members expressed interest.
• →Be courteous, professional and genuine towards members by learning their names and expressing an interest in their YMCA activities.
• →Respond to staff and member needs. Contact appropriate personnel when necessary and notify Director of unusual situations. Handle complaints in a courteous manner and elevate when appropriate.
• →Demonstrate full competency in Salesforce to include proper completion of tasks including but not limited to membership enrollment, account updates, cancellation processing, program registration, account mergers, duplicate removal, reporting, refund investigation and approval and account balance removals.
• →Develop and maintain relationships with other stakeholders as assigned.