Revenue Operations Manager – London

Education is the cornerstone of a thriving society. Schools do their utmost to provide children with positive experiences, but having the right staff is essential to fulfilling that promise - that’s where we come in. Whether it’s a Year 1 teacher to greet her “good morning” or a Teaching Assistant to support him in the break times, Zen helps schools find the right educators faster without breaking the bank.

Schools in the UK spend over £2bn a year on agency staff. Zen is an all-in-one digital platform that gives schools full control over how they find, vet, and manage temporary educators. School leaders can search, book, and manage staff in real time, while gaining full visibility and control over their spend and compliance.

To go with our technology, we practice a culture of “we care more”, so that ultimately, by improving staffing in schools, we’re delivering thousands of smiles to children’s faces every single day. What we need now is sharper, faster insight to power the next stage of growth. That’s where you come in.

• We are one of the leading suppliers in our industry and one of the fastest growing companies in the UK.

• A high-performing and highly motivated team in place.

• A differentiated product that makes a genuine impact on the lives of educators and pupils.

• Love mapping out processes and deeply understanding problems with stakeholders, before designing solutions. 

• Communicate and collaborate equally effectively with ICs adopting your suggested solutions as you do with leaders struggling with repetitive admin. 

• Can deliver at pace while maintaining accuracy. You’re equally passionate about pushing teams forward as you are about maintaining everyone’s trust in the data they see. 

• Are as comfortable rolling out new processes to 100 people as you are in creating dashboards or data visualisations. 

• You’re passionate about making real world impact on the education system.

• You think BIG, not only incrementally. In three years the revenue operations function will be unrecognisable from where it is now.

• You’re process-led and hyper-structured. You plan meticulously to deliver commercial results by building playbooks that don’t rely on you on an ongoing basis. 

• Turbo-charge the sales team by taking over the management of our recent hubspot implementation. 

• Motivate a high performing account management team even further by improving the commissions process.   

• Deliver world class service to our largest customers by designing processes that connect commercial contracts to the finance process seamlessly. 

• Increase profitability by implementing automation to replace repetitive admin carried out by commercial ICs. 

We’re a 500+ (and growing!) team operating across the UK, US, and Canada. We’re well funded, growing fast, and have tremendous unit economics. Simply put, we’re doing really well by doing good. As such, we’re a passionate group of missionaries rather than mercenaries. We’re looking to find someone who shares our passion for the mission of making education better.

Every place makes trade-offs based on what they value and where they are in their journey.

Here’s a list of things you might find useful in figuring out if this is the right role for you. If we end up chatting, feel free to dig deeper into any of them:

• Slope and passion over Y-intercept. High-trajectory individuals with a passion for what they do very quickly lap those with a higher initial starting point in their domain but slower trajectory. That means that how you go about tackling hard unstructured problems matters to us more than your experience with a specific tool or industry.

• First principles reasoning rather than replicating other companies best practices: we believe every situation has nuance. Experience is an input in decision making, but not the only one. The leaders that do best are endlessly curious and deconstruct problems to first principles. They’re not just making decisions because they’ve seen them work at previous companies, they experiment a lot and double down only on the successful ones.

• Building the system rather than individual heroics: having great players on the pitch is critical. However, a great system trumps the best performer without one. We’ve got a product with genuine product market-fit that makes our customers’ lives better. We’re looking for someone who can level up systems and then extract themselves from them to tackle the next big problem. 

🎁 Perks & benefits

• Competitive salary + ownership in the company.

• 25 days holiday + all the usual UK public holidays.

• A central London (dog friendly!) office with perks like fresh fruit, bike parking, showers, an on-site gym, and a café.

• Meaningful work - this isn’t just another SaaS tool; you’re literally helping schools save money and pay teachers more.

• 1-1 coaching to keep you growing personally and professionally.

• Life & Health Insurance, Cycle to Work Scheme, Electric Car Scheme.

• Join a certified B Corp: where your work creates a real, positive impact.

💜 Diversity and Inclusion

At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.

If you’ve made it this far and you’re excited then hit apply. If the timing isn’t right or you’re not sure it’s the right fit, reach out anyway. We’re always open to talking to those who believe in our mission.

Let’s build something that actually matters!