Zenogroup9mo ago

Account Manager

SydneyFull-Timemid

SalesAccount Manager

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Quick Summary

Overview

About Us Zeno is an integrated communications agency rooted in PR, with a presence across North America, Europe, APAC, and beyond. In Australia, we embrace a boutique vibe,

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About Us

Zeno is an integrated communications agency rooted in PR, with a presence across North America, Europe, APAC, and beyond. In Australia, we embrace a boutique vibe, enhanced by our extensive global network. This unique combination allows you to thrive within an agile team while accessing a wealth of resources for multi-market accounts and tapping into a huge array of global resources. Our diverse clients include global tech, consumer, and B2B brands, as well as local Aussie businesses. We’re looking for someone with a curious nature and a passion for working on both corporate and consumer accounts.

Zeno Australia has just won the PR Awards Asia-Pacific 2024: Best Culture of the Year Award. We are purpose-driven and committed to a positive culture that supports and nurtures, while also inspiring everyone to push limits and to embody our Fearless Pursuit of the Unexpected.

About the Job

As an Account Manager at Zeno Group, you will take responsibility for the delivery of campaigns against set objectives, identifying and developing client relationships/opportunities, and serving as a valued team member and resource for clients, junior members, and all internal and external stakeholders.

This role includes>

· Day-to-day management of all aspects of a client campaign/project

· Management of regular client WIPs, ensuring key milestones are met and

projects are being delivered (engaging with the client to ensure they are

fully updated)

· Thinking proactively about the client’s business. Providing client

communications that are solutions-driven

· Demonstrating understanding of the categories in which their client

operates

· Media strategy development and media relations

· Social media and influencer strategy development and management

(experience a bonus, but not essential)

· Creative idea generation and development

· Proposal writing

· Setting of client KPIs and managing the delivery of agreed KPIs in

partnership with the Account Director, where relevant

· Being able to plan to effectively self-manage and manage a junior team

members

· Management of budget trackers (in relation to projects/events)

· Contributing to the overall culture of the office

· Having fun – and helping others enjoy their work too!

Management and Professional Skills

Contribute to (and in some cases lead) the strategic development of projects and long-term campaigns for all designated clients in partnership with the senior client lead (AD)

Effectively work with and manage client teams to ensure that work is being delivered on time and at a high level

Develop the professional and management skills of junior team members; provide ongoing feedback in a constructive manner

Lend skills, capabilities, or knowledge in problem-solving on behalf of clients or teams

Ensure brainstorms for all designated clients are thoroughly planned to create the best creative environment, engaging a wide range of expertise from across the agency

Lead media engagement for designated clients, demonstrating the ability to secure key leading coverage and teaching these skills to junior team members

In partnership with the senior client lead, develop client KPIs and take responsibility for the delivery of these KPIs, working closely with team members to achieve these

Have understanding and curiosity of AI

Be a proficient writer across all styles of writing, including press releases, speeches, briefs, newsletters, etc

Help to effectively utilize agency creative and planning services where required in a cost-effective manner

Work closely with colleagues throughout the Zeno network as necessary

Be a positive role model and mentor for others at Zeno

Manage key relationships with client leads at the local (and regional and global level if required) and therefore contribute to the growth of client revenues

Billability to be at least 90% of the time

Talent and Leadership

Be a positive role model for leadership values and behaviours

Strong people advocate and developer of future talent

Empower more junior team members to deliver the required business results for growth by providing counsel to junior team members and giving feedback on their work

Manage staff to maximize performance and productivity

Identify, shape, attract, and develop talent across all levels; retain and develop key team employees through mentoring, motivation, feedback, and learning opportunities

Business Development, networking, and marketing

Identify clients with the potential for growth

Maintain client satisfaction, resulting in client retention

Network amongst client groups and relevant industry peers

Stay up to date with emerging technologies and trends and demonstrate a considered understanding of how they integrate into communication marketing programs

Initiative and General Management

Maintain knowledge of the latest thinking and practices in public relations and apply these to the clients as required

Engage with journalists of the relevant media to maintain their understanding of how the media works, and new trends, and apply these to the client as required.

Regularly provide leadership in driving a positive and supportive work culture.

Nurture and grow junior team members by providing regular feedback to senior team members. Be a positive role model for all others

Be a team player. Get involved with no task too big or too small

Financial Management

Day-to-day responsibility for managing large projects as well as small teams on several accounts

Responsible for client-related finance management, including managing large project budgets

Alert Account Director/ Director of potential scope creep (e.g., expected work product exceeds available budget) within five days of the month close to ensure conversations are held with clients

Before commencing any work for a client, review the MSA to ensure you understand the client's billing policies (including travel policies); are knowledgeable about agreed rates and that all paperwork to support billing is in place; ensure that the team is aware of and understands the client billing policies (especially as they relate to what can and cannot be billed)