Junior Account Manager

Job Purpose The Junior Account Manager will be responsible for managing existing accounts and onboarding new clients. The ideal candidate will have a strong understanding of the payments ecosystem and be able to maintain client relationships while driving account growth and retention. Key Responsibilities Manage and grow relationships with existing merchants and enterprise clients Serve as the primary point of contact for client inquiries and escalations Onboard new clients and coordinate integration with technical teams Monitor account performance, transaction volumes, and revenue growth (KEY) Identify upsell and cross-sell opportunities (KEY) Ensure high levels of client satisfaction and retention Work closely with operations, compliance, and tech teams to resolve issues. Requirements Minimum 3 years’ experience in the payments industry (PSP, fintech, banking, or related sector) Strong understanding of payment methods (cards, mobile money, bank transfers, etc.) Familiarity with API-based payment integrations Experience managing merchant or enterprise accounts Excellent communication and stakeholder management skills Ability to interpret transaction data and performance metrics Strong problem-solving and organizational skills