OCEANIA/REGENT - LEARNING AND DEVELOPMENT MANAGER

The Learning & Development Manager is responsible to facilitate service training for all ICS / SSSL departments onboard the vessel within the Oceania Cruises and Regent Seven Seas brands, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as ICS / SSSL ambassador. While the Learning & Development Manager focuses on the ICS / SSSL departments, he / she works in cooperation with the on board HR Manager for the benefit of the operation.

• →Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping
• →Prepare and facilitate professional service training for all ICS / SSSL departments
• →Conduct customer service training job
• →Facilitate basic supervisor and management training
• →Coordinate and support new hire familiarization
• →Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to ICS / SSSL procedures.
• →Support Cross Training program
• →Administrate Learning Management System (LMS) for ICS / SSSL departments
• →Prepare training schedule for all ICS / SSSL departments for service and on the job trainings
• →Schedule mandatory departmental training as per Safety Management System (SMS)
• → Prepare attendance list for each training and track training attendance in LMS
• → Filter and communicate monthly report of training topics and attendance for all ICS / SSSL departments
• → Support Head of Departments with training needs analysis for their staff
• →Create individual training plans for new hires and crew members requiring development
• → Create and prepare hand-outs for training courses
• →Assist management to formulate Key Result Areas (KRA)
• →Assist managers with their Linkedin Learning membership and filter user reports on monthly basis (TBC)
• →Assist Corporate HR Manager in creating new training programs and material (classroom and computer based training)
• → Contribute in updating the Training & Development Manual in Apollo Solutions

• 3 years of experience as professional Trainer in the fields of luxury hotels and cruise line
• Previous ship experience on the same position is mandatory
• Great knowledge about F&B, Housekeeping and general service procedures
• Familiar with basic shipboard operation
• Fluent in written and spoken English
• Ability to communicate effectively with senior management
• Confident talking in front of an audience that include HODs and senior manager
• Good administrative skills, organized with great time management
• Experienced in coaching middle managers
• Adherence to specific scheduled working hours, yet being flexible to operational requirements
• Ability to interact professional in an international team
• Minimum age is 21 years old.
• No visible tattoo

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Last updated: July 24, 2024