Communications Solutions Engineer

Design communication solutions leveraging Voice, Messaging, and Hosted vPBX services.

Analyze customer and partner requirements to identify effective technical solutions.

Create API specifications, integration documentation, and technical guidelines.

Support technical integration projects, deployments, and pilot implementations.

Collaborate with CRM, ERP, and Help Desk vendors to enable seamless integrations.

Support the technical onboarding process of new partners.

Collaborate with AI vendors to integrate new capabilities and enhance the company’s communication services.

Contribute to the design of new communication services, solutions, and innovative use cases.

At least 2 years of experience in VoIP, IP Telephony, PBX, Contact Center, or Communication Platforms.

Hands-on experience designing and implementing technical integrations using REST APIs, SIP, Webhooks, or similar technologies.

Experience integrating communication solutions with CRM, ERP, Help Desk, or other business applications.

Experience collaborating with customers, software vendors, system integrators, and technology partners to design and deliver technical solutions.

Ability to analyze business and technical requirements and translate them into scalable communication solutions.

Experience creating technical documentation, API specifications, and integration guidelines.

Strong problem-solving skills, with a customer-oriented mindset and attention to detail.

Fluency in Greek & English.

Experience with CRM, Help Desk, ERP, or other business application integrations.

Experience with CPaaS or Programmable Communications platforms.

Familiarity with AI and Voice AI platforms and their applications in communication solutions.

Basic understanding of cloud services and modern web technologies.