Sales Operation Specialist

• Support enterprise sales opportunities from initial quote through order fulfillment.
• Prepare and maintain customer quotations for server, storage, networking, and related solutions.
• Obtain vendor pricing, availability, and lead-time information.
• Research alternative components when requested parts are unavailable or have extended lead times.
• Maintain accurate cost, availability, and lead-time information.
• Track quote status and follow up on outstanding items.
• Assist sales and technical teams with BOM and configuration preparation.
• Identify potential cost, availability, and lead-time issues before quotes are presented to customers.

1. Component Sourcing & Purchasing Coordination

• Source components required for CTO server and infrastructure projects.
• Work with vendors and distributors to obtain pricing and availability.
• Coordinate with internal buyers to initiate and manage purchase orders.
• Track purchase orders and expected delivery dates.
• Monitor component lead times and identify potential delays.
• Coordinate alternative sourcing when required.
• Maintain communication with vendors until required components are received.

1. Inventory Transfer & ABS Production Coordination

• Coordinate inventory transfers from Newegg to ABS for enterprise production.
• Prepare transfer requirements based on approved customer configurations.
• Track the availability of all components required for a production order.
• Coordinate with ABS production teams to schedule builds.
• Monitor production readiness and completion.
• Identify component shortages and production blockers.
• Coordinate with internal teams to resolve issues and keep projects on schedule.
• Maintain accurate production and fulfillment status for sales and management.

1. Customer & Order Administration

• Assist with enterprise customer onboarding.
• Coordinate Net Terms / credit application requirements.
• Process and track tax-exempt documentation.
• Manage customer POs and required supporting documentation.
• Coordinate customer-specific paperwork and requirements.
• Ensure required documentation is completed before orders move to the next stage.
• Maintain accurate records of customer orders and project status.

1. Cross-Functional Coordination

Work closely with:

• Enterprise Sales
• Server & Storage Engineering
• Purchasing / Buyers
• Warehouse
• ABS Production
• Finance
• Credit
• Tax
• Logistics
• Vendors and distributors
• Enterprise customers

The position will be responsible for keeping all parties aligned on what is needed, who owns it, and when it needs to be completed.

1. Order & Project Tracking

• Maintain accurate status for active enterprise opportunities and orders.
• Track BOM readiness, purchasing status, inventory transfers, production status, and expected delivery dates.
• Proactively identify risks to customer delivery dates.
• Escalate issues before they become customer-impacting problems.
• Provide regular status updates to the sales and management teams.

• 2+ years of experience in inside sales, sales operations, purchasing, order management, supply chain, or a related role.
• Strong organizational and follow-up skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office.
• Ability to work effectively across multiple departments.
• Ability to understand product configurations, BOMs, SKUs, quantities, pricing, and lead times.

• Experience with server, storage, networking, IT hardware, or enterprise technology products.
• Experience working with distributors such as TD SYNNEX, Ingram Micro, D&H, or similar vendors.
• Experience with purchasing and procurement processes.
• Experience working with ERP, CRM, inventory, or order-management systems.
• Experience with CTO/BTO hardware configurations.
• Understanding of enterprise customer requirements such as Net Terms, tax exemption, POs, and vendor onboarding.
• Experience coordinating manufacturing or assembly operations.