Internal Sales Agent

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

• →Make outbound calls using CCM’s CRM and dialer.
• →Build relationships through phone, text, email, and social media.
• →Schedule appointments for Loan Officers.
• →Re-engage past clients and older leads.
• →Prospecting neighborhoods around recent home sales
• →Update CRM with detailed notes.
• →Consistently follow up with prospects.
• →Work closely with Loan Officers to help grow their business.
• →Engage in daily coaching, training, and skill‑building exercises.
• →Strive to increase conversations, appointments scheduled and completed, applications generated and loans funded.

• Graduation from an accredited high school or equivalent.
• 1+ years of customer service or sales experience, preferred.
• Experience in using CRM (Customer Relationship Management) systems, preferred.
• Customer-service mindset.
• Excellent written, oral, and interpersonal communication skills.
• Skill in completing a variety of tasks in a high-volume environment.
• Commitment to earning NMLS license in preparation for roles such as Business Development Specialist and Licensed Loan Officer.
• Self-motivated, goal oriented, and reliable.
• Proficiency in Microsoft Office, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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