45mo ago

Account Manager

USRemotemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

As a designated Atlas Account Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients,

Technical Tools

SalesAccount Manager

We are looking for an to create long-term, trusting relationships with our customers. The Client Solutions Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Overall Role & Responsibilities:

As a designated Atlas Account Manager, you will be based directly within the Atlas Sales team and report to our head of sales. Your role will be pivotal in day-to-day communication with our clients, providing a contact point for requests, bids and internal liaison to help ensure our client needs our met as a solutions-based provider within the primary market research healthcare space. This role will reward those looking to either initiate a new career pathway within a commercial capacity or equally those already in commercial and who are looking to gain rapid experience and progression within the industry, working within a highly experienced team.

Responsibilities

~2 min read

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Acting as a communication hub for clients/customers
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Building long-term rapport with customers
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Resolving customer disputes and attending to enquiries
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Providing reports on accounts
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Finding opportunities to assist with the growth of the company
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Developing ideas/strategies to help build a good relationship with clients
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Assisting with critical issues and escalations on projectsSupport senior commercial team with the management of new and existing clients.
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Generate bid proposals, as a result of client requests for your allocated client accounts.
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Consult with Clients on sample design and business issues.
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Gather country specific healthcare data to present to clients for proper targeting and set study expectations.
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Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commission project.
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Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
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Act as Liaison point between operations and client as needed.
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Maintain relationship with existing vendors while scoping new vendors worldwide.
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Conduct research for difficult specifications or diseases to set client expectations and provide client with reasoning behind actual feasibility and pricing.
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Provide support for the Project Management team to problem solve and create solutions.
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Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
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Assist Senior VP with business development.
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Working directly with our Atlas Primary Finance team to ensure timely invoicing.
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Provide key internal performance data for your accounts.
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Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects.
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Assisting with critical issues and escalations on projects
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Finding opportunities to assist with the growth of the company.
→
Developing ideas/strategies to help build a good relationship with clients.
→
Gather country specific healthcare data to present to clients for proper targeting and set study expectations
→
Responsible for contacting panel vendors worldwide to review specs, provide capabilities, negotiate pricing and commissioning projects
→
Facilitate communication between Business Development team and Project Management team to incorporate feedback and project outcomes into new bids/projects
→
Responsible for project related matters including commencement kick off calls, planning and project timelines, and issue resolution.
→
Consult with Clients on sample design and business issues