Account Manager

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll read.

We are itsme®, one of Europe’s fastest-growing scale-ups, with 150 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player.

As we continue to grow, we’re looking for an Account Manager to help more customers get lasting value from our services. You will own a portfolio of SME accounts in Belgium. The role combines hands-on account management with a practical challenge: using data and technology to serve a broad customer base well, identify growth opportunities and make successful approaches repeatable.

• Manage and grow your portfolio: Be the commercial point of contact for SME customers. Use account and usage data to spot changes in adoption, identify opportunities and prioritise where a conversation will have the most impact. 

• Turn opportunities into growth: Help customers expand usage or introduce relevant itsme® services and use cases. Own commercial follow-up, renewals and negotiations for your accounts. 

• Build scaled account initiatives: Help develop segmented outreach, automated customer communications, dashboards, self-service resources and other repeatable ways to engage the long tail. 

• Connect customer needs with the right teams: Work with Customer Care, Product, Marketing and technical colleagues to improve onboarding, resolve recurring issues and turn customer feedback into practical improvements. 

• Track what works: Keep account information up to date, monitor the results of your initiatives and refine your approach based on customer response and usage. 

• Commercial experience: 2+ years in a commercial role, preferably Account Management or Customer Success Management, at a SaaS or Technology Company. 

• Technical fluency: You are comfortable learning how a digital product works, discussing integrations with customers and technical colleagues, and using CRM, data and automation tools to improve account management at scale. Experience working with Salesforce or a similar CRM is a plus. 

• Customer and commercial judgement: You can build trust, uncover a customer’s needs and turn those insights into clear next steps. You know when a personal conversation matters and when a repeatable approach is more effective. 

• Languages: Fluency in English and Dutch or French is required; trilingual (Dutch/French/English) is a strong plus. 

• Ways of working: You take ownership, collaborate across teams and enjoy making processes more effective as the customer base grows.