Post sales Engineer

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  Serve as the primary post-sales technical contact for enterprise customers in North America, managing the full lifecycle of customer onboarding, product delivery, installation, configuration, testing, and initial deployment.

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  Facilitate the integration of robotic arms, teleoperation systems, and embodied AI platforms into customers' existing workflows, ensuring seamless operational adoption.

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  Diagnose and troubleshoot complex issues across hardware, software, networking, integration, and system performance; reproduce technical problems, collect logs and relevant data, and coordinate with engineering teams to drive issue resolution.

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  Translate customer application scenarios and technical requirements into clear, actionable items for internal engineering teams, while providing structured feedback to product and engineering departments based on recurring customer needs.

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  Deliver comprehensive product demonstrations, technical training, documentation, and deployment guidance; support product upgrades, field testing, proof-of-concept projects, and customer acceptance processes.

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  Build and maintain strong relationships with technical and business stakeholders at strategic enterprise accounts, tracking customer issues and projects from initial report through to resolution and follow-up.

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  Willingness to travel to customer sites as required for deployment, training, or technical support engagements.

• Bilingual proficiency in English and Mandarin Chinese is required, with the ability to seamlessly communicate complex technical concepts, manage expectations, and build trusted relationships with both domestic and international stakeholders/teams.

• We highly encourage US-educated Chinese-American (ABC) candidates with a technical background to apply. Open to recent US Bachelor's new grads majoring in Robotics with strong technical aptitude; prior professional experience is not required.

• Strong technical aptitude with the ability to diagnose and troubleshoot hardware, software, networking, and system performance issues.

• Excellent communication and interpersonal skills, with the ability to translate customer application scenarios and technical requirements into clear, actionable items for internal engineering teams.

• Demonstrated ability to build and maintain strong relationships with technical and business stakeholders at strategic enterprise accounts.

• High ownership, sound judgment, and the ability to operate effectively in a fast-moving startup environment.

• Comfortable moving between technical discussions, customer communication, project planning, and hands-on problem-solving.

• Note: Visa sponsorship is not available for this position.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering dynamic and client-centric service enhances our dedication to people, providing the best solutions and building enduring partnerships that set us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue leading global talent solutions.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our teams and clients are representative of the world where we work and live. Learn more about our commitment to diversity and inclusivity at https://intellipro.com/intellipro/

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. The base salary for this position is $100,000 annually, plus a 10% performance-based year-end bonus. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.