Client Services Account Coordinator

Looking for a role where your attention to detail and client support skills truly matter? As a Client Services Account Coordinator at Spectrum, you will provide dedicated post-sale support for our clients—ensuring their accounts are accurately managed and maintained. Your work will drive smooth operations, resolve issues and strengthen client relationships, making a direct impact on Spectrum’s reputation for excellence. 

• Intake and process credits, debits, adjustments and disconnects, including researching and securing approvals as needed 
• Conduct account research for quality control, ensuring customers are correctly categorized and grouped 
• Assist with audits and respond to regulatory or tax requests to ensure compliance 
• Maintain accurate documentation and reporting for all account adjustments and related activities 
• Communicate with customers to resolve billing issues, conduct surveys and provide notifications about account changes 
• Support contract management by ensuring contracts are properly scanned and attached to customer accounts 
• Review aging reports, research account status, notify Client Services Managers of issues and perform collection activities as needed 
• Remain up to date on service pricing, procedures, sales promotions and billing system codes through training 
• Assist with RFPs, maintain Salesforce and billing system data and align parent/child accounts appropriately 
• Use desktop tools efficiently to resolve client problems and prevent escalation  

• Office Environment 
• Exposure to moderate noise levels 
• 0% travel 

• High School Diploma or equivalent 

• College coursework in accounting or related field

• 2 + years of customer relationship management experience 
• 2 + years of CSG or other billing system experience 
• 2 + years of Salesforce.com experience 

• Read, write, speak and understand English 
• Establish rapport and build trust with customers 
• Skill in meeting deadlines and prioritizing tasks 
• Ability to step into leadership roles when needed to support customer relationships 
• Strong organizational and independent work skills with minimal guidance 
• Problem-solving abilities for moderate to complex issues 
• Proficiency in Word, Excel, PowerPoint and Outlook 
• Understanding of documents supporting carrier sales initiatives 
• Knowledge of telecommunications industry, fiber processes and procedures