Sales Representative #301

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Sales Representatives play an important role in shaping each visitor’s experience by creating a welcoming first impression, connecting guests with Museum offerings, and supporting membership growth and revenue. This role extends beyond ticket sales to supporting daily guest flow, capacity management, and school and group arrivals. Your impact goes beyond the transaction, you help build relationships, bring our mission to life, and ensure every guest has an exceptional Museum experience.

Sales Representatives excel at providing accurate information and proactively matching Museum offerings to the interests and needs of our guests. Working primarily at the Museum’s box office and secondarily at other cash handling locations and venues. Sales Representatives sell tickets, memberships, and additional venues and products to increase audience engagement, meet sales objectives while supporting Museum revenue, and provide the best possible experience for Museum of Science visitors. Sales Representatives may also be asked to perform related Visitor Services duties in support of daily Museum operations, guest flow, and the overall visitor experience.

• Support Museum initiatives that promote a welcoming, comfortable environment for guests and colleagues.
• Help visitors plan their experience by selling tickets, memberships, and other offerings; meet sales goals by proactively recommending memberships, automatic renewal, and additional experiences.
• Maintain knowledge of Museum offerings, products, and ticketing systems to ensure accurate, efficient transactions, resolve issues, and handle cash and credit card payments responsibly.
• Deliver courteous, and responsive guest service by listening to needs, resolving concerns, seeking assistance when needed, and representing the Museum’s service standards.
• Support daily Visitor Services operations, including visitor flow and capacity control, ticket scanning and validation, and school and group check-in, following established procedures and safety guidelines.
• Assist with implementation of operational procedures and Museum initiatives that promote efficient guest flow, appropriate capacity, accurate admissions, and a smooth visitor experience.
• Participate in Museum OKR and training programs, as applicable, and perform other related duties as assigned in support of Visitor Services and the Museum’s mission.

• Professional Integrity: Ability to carry out professional activities honestly, respectfully, and ethically. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.
• Calm under pressure: Maintains stable performance when under heavy pressure or stress. Experience in high guest volume, fast-paced settings. Proven experience multi-tasking in a calm and efficient manner.
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude. Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
• Attention to detail: Does not let important details slip through the cracks or derail a project. Proven ability to maintain accuracy in cash handling.

This position requires the ability to sit, stand, and walk for extended periods while assisting visitors, processing transactions, and supporting daily operations. Responsibilities may include bending, reaching, and occasionally lifting or moving materials and supplies weighing up to 25 pounds.

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.