Solutions Engineer, Mid-Market

We are looking for a customer-focused Solutions Engineer to help mid-market organizations solve complex operational challenges through innovative technology solutions. In this role, you will partner with sales teams to understand customer needs, shape deal strategies, and deliver compelling product demonstrations that connect technical capabilities to measurable business outcomes. You will serve as a trusted advisor to both technical and business stakeholders, helping customers understand the value of integrated software and hardware solutions. Working closely with Sales, Product, Engineering, Marketing, and Customer Success, you will ensure customer insights inform product development and continuous improvement. This position offers the opportunity to influence strategic sales decisions, navigate competitive markets, and contribute directly to business growth. The role is remote within Canada, with travel expected for customer engagements and other business needs.

• At least 3 years of experience in a customer-facing pre-sales, Sales Engineering, or Solutions Engineering role supporting mid-market or comparable customer segments.

• Experience working with SaaS platforms, hardware solutions, or a combination of both.

• Demonstrated success supporting complex solution sales and navigating mid-market or similar sales cycles in collaboration with sales teams.

• Strong communication and presentation skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

• Experience with APIs, integrations, and technical solution design, including the ability to translate business requirements into appropriate technical approaches.

• Familiarity with value-based selling frameworks and solutions engineering methodologies, such as MEDDIC, MEDDPICC, Command of the Message, Demo2Win, Great Demo!, or equivalent approaches.

• Strong analytical, problem-solving, and critical-thinking skills, with a consultative mindset and the ability to connect customer challenges to effective solutions.

• Willingness and ability to travel approximately 15–20% for customer meetings and other business activities.

• A bachelor’s degree is preferred; an advanced degree is an additional advantage.

• Must be authorized to receive and access commodities and technologies controlled under applicable U.S. Export Administration Regulations.