Senior SaaS Client Relationship Manager

Manage enterprise/large retail customers with 75 or more locations for Eyefinity. Empower customers to increase the adoption of Eyefinity’s SaaS (software as a service) platform in order maximize the business value realization. Demonstrate the ability to manage challenging account issues proactively and effectively. Utilize expert product knowledge, optical industry expertise, consultative skills to strengthen and grow client relationships. Help evolve internal and external processes to support both customer and enterprise strategic initiatives.

Manage all high-profile multi-location accounts (+75 locations)

Manage accounts that are key to company initiatives and other line of businesses

Proactively monitor key accounts to identify problematic issues

Escalate client issues to the appropriate business partners and drive solutions as needed

Typically has the following skills or abilities:

Bachelor’s degree in Business Administration or related field or equivalent experience

4+ years of account management experience

4+ years of retail/operation management within the multi-location optical industry environment

In-depth understanding of software and optical industry

Subject matter expert with all Eyefinity products and services

Proven strong leadership and communication skills with ability to influence business partners and effectively partner with senior-level management

Ability to lead account-related project teams

Ability to manage multiple concurrent account implementations and business issues

Proven ability to adapt to change quickly and work effectively within an agile environment

Skill to target communication to audiences including Eyefinity Senior management and outside organizations

Proven problem identification and solving capabilities

Ability to travel

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-EYEFINITY

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $63,000.00 - $108,675.00

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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