Local and Regional Account Manager – FMOD

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

• →Builds and manages relationships with occupiers, clients, and stakeholders, acting as primary JLL contact and delivering business reviews and performance reports.
• →Provides property oversight including technical reporting, minor capital project coordination, and client change management support.
• →Ensures compliance with Essential Services, BCA, Australian Standards, DDA, OH&S, and JLL policies through audits, inspections, and hazard/incident management.
• →Oversees planned preventative maintenance programs, managing contractor performance, engineering contracts, and supplier relationships.
• →Manages non-routine and reactive maintenance, including quotation processes, PSC liaison, and monthly reporting.
• →Handles financial management tasks such as invoice approvals, budget reporting, forecasting, and expenditure monitoring across the portfolio.
• →Manages people and resources, including direct oversight of embedded staff, deployment of casual resources, and onboarding support.
• →Supports relief and short-term project coverage for Client Account Teams as needed.
• →Maintains compliance with JLL and client policies while contributing to FM On Demand process improvement and teamwork culture.
• →Assists with sustainability initiatives, maintains portfolio databases, provides after-hours emergency response, and travels nationally as required.

• Experience in a management-level role in Facilities Management / Account Management.

• Demonstrated experience managing multi-site or national FM portfolios, including rural and remote properties.

• Proven property management experience, including lease management, rent reviews, lease renewals, and tenant advocacy.

• Experience managing client accounts under formal Management Agreements, including financial reporting, compliance, and relationship management obligations.

• Experience leading and managing both permanent and casual/contract staff across multiple sites.

• FM or property management qualifications preferred (e.g. Diploma of Facilities Management, Bachelor of Property, or equivalent).

• Strong commercial and contract management understanding in a corporate services environment.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number LMREQ544948

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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