2135 - Telesales Consultant SMB

SalesAccount Executive

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Requirements Summary

Minimum Matric Certificate (NQF 4). An additional qualification in Sales, Marketing, or Call Centre Management is a distinct advantage.

Technical Tools

SalesAccount Executive

~1 min read

→Promote and sell the solution stack to new customers to achieve or exceed monthly business targets.
→Execute weekly cold-calling targets in strict alignment with our customer visitation and sales strategy.
→Consistently hit daily minimum targets for new customer presentations, clearly and persuasively communicating product features and benefits.
→Maintain a highly accurate, up-to-date sales pipeline on a weekly basis to ensure a swift closing cycle.
→Proactively identify and action customer End of Term (EOT) upgrade opportunities in line with sales policies and SLAs.

Adopt a "first-call resolution" culture across all channels of customer communication.
Ensure your Customer Service Index (CSI) consistently remains above the 90% threshold.
Adhere to a quality, value-proposition-focused call cycle of 90% in line with company strategy.
Collaborate cross-functionally with internal teams to resolve client requests, contract renewals, installations, and billing queries.
Handle objections and customer concerns with empathy, professionalism, and resilience to successfully close deals.

Champion a "zero-churn" culture by actively measuring and managing preventable churn within your sellable customer base.

~1 min read

Education: Minimum Matric Certificate (NQF 4). An additional qualification in Sales, Marketing, or Call Centre Management is a distinct advantage.
Experience: Minimum of 3 years of proven experience in telesales and cold calling, preferably within SaaS, telematics, fleet management, or a related technology industry.
Tech Savvy: High proficiency in Microsoft Office (Word, Excel, PowerPoint) and hands-on experience working with CRM systems.
Languages: Fluent in English (written and verbal), with proficiency in a second language considered an asset.

Sales Aptitude & Negotiation: A natural, persuasive, and results-oriented mindset with proven closing techniques.
Resilience: The mental agility to handle rejection, overcome objections, and maintain high motivation.
Communication: Exceptional verbal and written communication skills with a knack for building instant rapport over the phone.
Planning & Organization: Strong time-management skills with the ability to prioritize tasks and manage a high-volume sales pipeline.