Inside Sales Representative

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout Canada and the U.S. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

The Inside Sales Representative plays a key role in supporting customers and driving sales growth within the organization. This position involves handling inbound inquiries, providing service information, processing orders, and proactively reaching out to existing and potential clients to promote products or services. The ideal candidate is a strong communicator with a customer-first mindset, capable of building relationships, resolving issues efficiently, and identifying sales opportunities.

As an Inside Sales Representative with us, the minimum responsibilities are:

·         In office 5 days a week 8-5 working with sales team

·         Customer Retention

·         Service Agreement Defence

·         Sourcing new business opportunities within an existing book of business

·         Enter intelligence gathered into our ARES and Trux systems for future follow up.

·         Working with operations and administrative staff in a team environment but must be capable of working independently. 

·         Address customer concerns and inquiries promptly, providing solutions and ensuring a positive customer experience.

·         Work with sales team to call on all sales campaigns/promotions, new service launch and other sales related initiatives

·         Telephone sales and customer skills are a key component of the position with successful track record of maintaining existing business thru proactive customer retention.

·         Excellent phone etiquette and demeanor.

·         Excellent written and verbal communication skills. 

·         Maintain and develop existing business best practices.

·         Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies

·         Ability to learn and use multiple computer systems simultaneously

·         Competitive Wages

·         Retirement Plan with company match; let us help you save for your future

·         Benefits; Medical, Dental, Vision

·         Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan

·         Insurance: Life, Short Term/Long Term Disability