Private Client Advisor (m/f/d) - Geneva

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Northern Europe cluster as Private Client Advisor in Geneva (M/F/D)

The Private Client Advisor at Tiffany & Co holds the critical position of the ultimate Brand Ambassador, embodying the Tiffany Brand in every interaction. In this role they will represent and uphold the brand through their presence in the community, social media as well as all networking and Brand Activation Events. They are responsible for establishing and executing upon strategies for the acquisition, engagement, retention and growth of High-Net-Worth clients, in addition to having an opportunity and expectation of selling across all categories with a focus on High Jewelry. The PCA is a commercial leader with a global mindset, strategic in application of impeccable service and bespoke experiences. Through active and ongoing partnership, the PCA will work with the Store and Country & Regional Client Relations team and Global partners. With Client Relations they will strategize on and deliver exciting experiences for Tiffany clients. Such work will be in service of achieving and exceeding commercial targets and gaining competitive market share.
The PCA will represent and reinforce the Tiffany brand at internal and external local and regional events as a Brand Ambassador, identifying and developing new high potential clients that will lead to facilitating tailored presentations and client consultations.  They will proactively and autonomously develop strategies to build sales through outreach to existing and new high potential clients, identify and capture client data for the purpose of developing curated client experiences, building key and influential relationships, and personalizing client development opportunities, while representing the brand at the highest level.
The PCA passion for Tiffany is consistently conveyed. The position regularly and consistently requires extensive discretion and independent judgement in matters of importance, so an entrepreneurial spirit and stellar judgment and professionalism must be prevalent. They build lasting relationships with the Brand’s most influential clients and celebrate the Brand’s history and provenance. They will create the dream for their clients through deep awareness of trends across luxury retail and lifestyle of the Private Client and bolster the Brand’s general market posture by ensuring these influential clients help to reinforce the Brand image through purchases and public use.
 

Grow and develop the High Jewelry business in Switzerland

•    Achieve and exceed commercial action plan and annual target by enacting expert consultative selling skills, consistently closing high end, complex sales, participating in Regional and Global High Jewelry selling events.
•    Strengthen and cultivate direct relationships with new High Jewelry clients to meet High Jewelry sales plan
•    Optimize all Client engagement opportunities relating to key business initiatives
•    Consistently and accurately capture all Private Client data and actions taken in support of building and developing lasting client relationships
•    Work with Client Relations and CRM on program for our VVIC, VIC and HV Clients 
•    Develop a strong knowledge of High Jewelry category /UHNW Business
•    Partner with Store Manager/Director on HJ Business Development strategy

•    PCA will have 3- 5 years of retail/relevant business development experience in luxury industries preferred 
•    Possess the passion for Tiffany & Co. brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Co. heritage and values
•    Solid knowledge base on gemstone, jewelry and timepieces 
•    Driven, energetic and independent. Thrives in meeting new people 
•    Possess strong knowledge of the Northern Europe marketplace and client demographics, an established client book – highly desirable
•    Strong diplomacy skills and experience building relationships with High-Net-Worth clients
•    Must possess consistent impeccable self-presentation
•    Strong negotiation skills with excellent verbal and written communication and interpersonal skills 
•    Proficient in MS Office, computer knowledge
•    A willingness to work non - traditional business hours including evenings weekends and holidays
•    Fluent in English & French
•    A Gemology Certification would be a plus