Channel Account Manager I, Service Providers

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform.

As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction.

This is a high-impact, high-visibility sales role that reports to the Manager of Channel Account Management. Its success will be measured by expansion and retention metrics. 

• →Achieve and exceed quota based on both expansion metrics and renewal rates
• →Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• →Maintain and reinforce Huntress’ culture
• →Build and maintain strong relationships with multiple contacts within assigned partner organizations

• 2+ years of experience in Account Management, Customer or Partner success, Channel or Direct Sales roles, ideally focused on mid-market and below
• Strong knowledge of the MSP space, preferably related to the cybersecurity industry
• Experience with Salesforce or other similar CRM platforms
• Passionate about working in the partner community, being an advocate for them, and providing meaningful cybersecurity solutions
• Strong bias to action and ability to get things done efficiently and effectively