Sales Operations- CRM Lead- 6-month interim

We are looking for an experienced CRM leader to drive the strategy, development, and adoption of CRM capabilities across a European commercial organization. In this six-month interim role, you will act as the key link between Sales, IT, Business Data, and external technology partners. You will take ownership of the CRM roadmap, ensuring that systems, processes, and data support business growth and stronger customer engagement. Your focus will include product ownership, process optimization, data governance, reporting, and user adoption rather than routine system administration. You will help standardize commercial processes, improve pipeline visibility, and turn CRM data into actionable business insights. This is an opportunity to make a tangible impact on commercial performance and operational efficiency across multiple European markets.

The ideal candidate combines strong CRM expertise with commercial understanding, analytical capabilities, and proven change management experience. You should be comfortable taking ownership of CRM strategy while working hands-on with systems, data, and cross-functional stakeholders. Key requirements include:

• Significant experience in CRM management, product ownership, CRM implementation, or commercial systems leadership.

• Hands-on experience with CRM configuration, workflows, reporting, and data management in a B2B environment.

• Strong understanding of sales operations, pipeline management, and end-to-end commercial processes.

• Experience collaborating with IT teams, developers, data specialists, and third-party technology providers.

• Proven ability to drive CRM adoption through training, user engagement, and process transformation.

• Strong analytical and project management skills, with the ability to translate business requirements into practical solutions.

• Excellent stakeholder management and communication skills.

• Fluency in English.

• Experience with HubSpot or other enterprise CRM platforms.

• Familiarity with reporting, analytics, and automation tools such as Power BI, Looker Studio, and BigQuery.

• Experience supporting multi-country European commercial organizations.

• Understanding of CRM data governance, privacy, and information security requirements.

• Previous experience in manufacturing, industrial, or complex B2B environments.

• Additional European language skills.