Relationship Manager

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

The Swift team, based in Stockholm, is looking for a colleague to help us manage relationships with banks, other financial institutions, partners, and corporates in the Nordics and Baltics. Our goal is simple: to ensure the community of Swift users gets the most out of their Swift products!

We are open to different profiles, as we believe that personality is what matters most. Here are some of the profiles we are particularly interested in:

• Previous pre-sales experience with a strong technical foundation, including a working understanding of APIs and technical solution design

• Knowledge of payment systems, possibly with experience from a central bank, clearing house, or a bank

• Knowledge of Swift from working in a bank and/or as a technical partner to Swift

• Someone early in their career, with experience in managing relationships with larger institutions

As Account Manager you will also work closely with internal teams at Swift to ensure that customer needs are being met and that the company's overall sales strategy is aligned with market trends.

Job Responsibilities:

• Develop and manage relationships with key accounts in the financial and corporate sector, including commercial banks, savings banks, fintech and corporates, and other financial institutions.

• Identify opportunities for customers to adopt new solutions and upsell existing ones by understanding customer needs and offering tailored proposals.

• Provide support and guidance to customers on how to optimize their use of Swift products and services.

• Collaborate with internal teams at Swift to ensure that customer needs are being met and that the company's overall sales strategy is aligned with market trends.

• Stay updated on industry developments and trends related to banking and finance, and apply this knowledge when engaging with clients.

• Maintain accurate records of customer interactions and account information using CRM tools.

• Bachelor's degree in business administration, economics, IT or a related field.

• Proven experience in account management or sales

• Strong communication skills (oral and written) in English.

• Ability to build long-term relationships with clients based on trust and mutual respect.

• Proficiency in CRM systems and MS Office software.

• Knowledge of Swift products and services would be advantageous but not required.