Sales Coordinator

Description

We are looking to add a Sales Coordinator who is eager to begin or grow their hotel sales career. The Sales Coordinator role will support the Director of Sales in managing all areas of hotel sales according to Island Hospitality Management and Brand Standards, including lead generation and response, sales activity execution and reporting, market research, administrative duties and more. Sales Coordinator must be a self-motivated individual with experience in client communications and guest services.

• Assist the Director of Sales and Sales Manager with daily sales department operations
• Respond to incoming sales inquiries, emails, and phone calls in a timely and professional manner
• Prepare proposals, contracts, rate quotes, and sales correspondence for prospective clients
• Coordinate group room blocks, rooming lists, and reservations
• Follow up with potential clients to convert inquiries into confirmed business
• Maintain accurate records of leads, accounts, prospects, and sales activities
• Assist with prospecting new business opportunities, including corporate, government, construction, sports teams, social groups, and extended-stay accounts
• Conduct property tours and showcase hotel amenities, guest rooms, meeting spaces, and services
• Assist with coordinating client site inspections and pre-arrival arrangements
• Communicate group and corporate booking details to the Front Desk, Housekeeping, and other hotel departments.
• Assist with preparing weekly and monthly sales reports
• Maintain organized sales files, client information, and account databases
• Support the development and execution of sales strategies to increase occupancy and room revenue
• Assist with client appreciation events, networking opportunities, and community outreach
• Monitor competitor rates and market activity
• Help ensure group reservations, billing instructions, and special requests are communicated accurately
• Provide excellent customer service and maintain positive relationships with clients
• Perform other sales and administrative duties as assigned by Director of Sales and General Manager

• High school diploma or equivalent required
• Previous experience in hotel sales, hospitality, customer service, or administrative support preferred
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and accuracy
• Professional telephone and email etiquette
• Ability to work independently and as part of a team
• Strong customer service and relationship-building skills
• Ability to handle confidential guest and client information appropriately
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems
• Readily available and approachable for all guests while providing excellent guest service

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.