Specialist Sales Support

BrazilRemoteFull-timemid

SalesSales Operations Specialist

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Quick Summary

Overview

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Specialist Sales Support based in Brazil. Join a collaborative,

Technical Tools

SalesSales Operations Specialist

Join a collaborative, international sales support team in a fully remote role based in Brazil. You will work closely with sales teams, clients, and hotel partners to coordinate programs, respond to inquiries, review information, and keep essential processes running smoothly. Your contribution will help sales professionals focus on building relationships and growing business while improving operational accuracy and efficiency. The role also offers opportunities to collaborate across departments, support special projects, and contribute to improvements in sales systems and tools. If you enjoy problem-solving, working with data, and supporting diverse stakeholders, this position offers an engaging environment in which to develop your skills and make a meaningful impact.

Serve as a key support contact for sales account owners, customers, and hotel partners, following up on requests and providing timely solutions.
Manage and prioritize incoming requests through Salesforce and other internal systems, ensuring accurate and efficient handling.
Monitor and respond to shared inbox inquiries while delivering high-quality service and building strong relationships with internal and external stakeholders.
Review daily priorities, anticipate business needs, and take proactive action to support sales objectives and customer requirements.
Collaborate with colleagues across teams to provide operational coverage, improve workflows, and contribute to projects that enhance productivity and customer experience.
Create and maintain documentation for internal and external users.
Participate in cross-training, knowledge-sharing, team-building activities, and cross-functional initiatives.
Work with Commercial and Automation teams to test and improve sales systems.
Contribute to annual departmental objectives and maintain up-to-date knowledge of relevant promotional programs, rules, and goals.
Identify recurring operational challenges, troubleshoot workflow issues, and recommend ways to reduce duplicated effort and make better use of time and resources.

Requirements

~1 min read

At least one year of strong administrative or sales support experience.
Experience in the travel industry and/or sales support.
Fluency in Portuguese, English, and Spanish, both written and spoken.
Proficiency in Microsoft Office applications, particularly Excel.
Strong organizational and prioritization skills, with the ability to manage a varied workload and respond to multiple stakeholders.
Excellent written and verbal communication skills and a customer-focused approach.
Problem-solving skills, attention to detail, and the ability to work collaboratively across teams.
Experience with sales platforms such as Salesforce and Cvent is an advantage.
Advanced Microsoft Office and Excel skills, including VLOOKUP functions and pivot tables, are desirable.