People Operations Sr Coord

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference. 

The People Operations Associate provides day-to-day HR operational support to employees and managers throughout the employee lifecycle. The role is responsible for delivering accurate and timely People services within agreed SLAs and KPIs, supporting employee enquiries, HR administration, Workforce Management activities, data quality and payroll readiness.

Working closely with other People Operations teams, Payroll and market HR teams, the role takes ownership of assigned activities and cases through to resolution while ensuring a consistent and high-quality employee experience.

• →Deliver People Operations services within agreed SLAs and KPIs, ensuring high-quality and timely resolution of employee and manager requests;
• →Manage employee enquiries and cases through myServices, taking ownership from intake through resolution and coordinating escalations when required;
• →Support employee lifecycle processes, including leave and absence, employee documentation, HR administration and employee data activities;
• →Perform Workforce Management (WFM) activities, including timecard and schedule support, absence and accrual administration, historical corrections and resolution of operational exceptions;
• →Maintain accurate employee and HR system data and identify, investigate and support remediation of data integrity issues;
• →Support payroll readiness by ensuring People Operations-owned HR and WFM data is accurate and complete and by resolving payroll-related administrative queries;
• →Partner with Payroll, Workforce Administration, Benefits, People Partners and other People Operations teams to ensure effective end-to-end resolution of employee issues;
• →Manage escalations within the assigned scope and coordinate resolution with the appropriate teams;
• →Maintain process documentation and knowledge content and support onboarding and knowledge transfer across the team;
• →Support operational controls, audit requirements and compliance with internal processes and data privacy requirements;
• →Monitor service performance, recurring issues and operational trends to identify opportunities for process simplification, automation and continuous improvement;
• →Promote adoption of digital HR tools and employee/manager self-service.

• University degree in Human Resources, Business Administration, Economics or a related field;
• Previous experience in HR Operations, Employee Services, Shared Services, Payroll support or a related environment is preferred;
• Strong customer orientation with the ability to take ownership of requests through to resolution;
• Experience working with service management and ticketing systems is an advantage;
• Strong attention to detail and focus on data accuracy and quality;
• Good analytical, reporting and problem-solving skills;
• Good Microsoft Office skills, particularly Excel;
• Experience with HR systems such as ServiceNow/myServices, SuccessFactors or UKG WFM is an advantage.Ability to work effectively across different markets, teams and cultures;
• Strong communication and stakeholder-management skills;
• Advanced English; additional European languages are an advantage;
• Proactive mindset with a focus on continuous improvement, operational excellence and results.