CPT-11266 Credit Repair Client Success & Dispute Processing Virtual Assistant

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is seeking a Credit Repair Client Success & Dispute Processing Virtual Assistant to support client onboarding, dispute processing, customer communication, and ongoing client relationship management.

This role combines client-facing customer service with backend dispute processing. The ideal candidate will welcome new clients, guide them through the company's CRM and client portal, answer general questions, schedule consultations, and assist with dispute preparation using established templates and workflows. Prior credit repair experience is preferred, but the client will provide additional training on their specific dispute methodology and processes.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Welcome new clients and guide them through the onboarding process

• Walk clients through the company's CRM and client portal

• Answer general client questions regarding services and next steps

• Schedule client consultations with the business owner

• Maintain regular follow-up communication to keep clients informed throughout the dispute process

• Review and analyze client credit reports following established training and procedures

• Prepare dispute letters using approved templates and client-specific information

• Submit dispute letters electronically through LetterStream

• Maintain accurate dispute documentation and processing records

• Monitor dispute progress and communicate updates as needed

• Maintain accurate client information within Client Dispute Manager

• Update client records, notes, and dispute activity

• Organize client files and supporting documentation

• Assist with general administrative and workflow management tasks

• Provide professional, high-quality customer service

• Respond to client inquiries promptly and accurately

• Escalate complex questions or issues to management when appropriate

• Maintain consistent communication while delivering a positive client experience

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Prior credit repair experience preferred (must undergo 20four7VA basic Credit Repair Training module)
• Customer service experience required
• Experience with client onboarding or account management preferred
• Familiarity with Client Dispute Manager or similar credit repair CRM preferred
• Strong organizational and documentation skills
• Ability to analyze client information and follow established dispute procedures
• Strong written and verbal English communication skills

• Client Dispute Manager (Training provided)

• LetterStream (Training provided)

• Credit Repair CRM Platforms

• Microsoft Office

• Google Workspace

• Passionate about helping clients improve their financial future

• Excellent customer service and communication skills

• Organized with strong attention to detail

• Client-facing experience is a plus but not required.

• Able to learn and follow established dispute procedures

• Dependable, proactive, and responsive

• Strong written and verbal English communication skills

• Contracted Hours per Week: 30 Hours
• Scheduled Working Days: Monday through Thursday
• Daily Working Time: 12:00 PM - 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 30 hours/week
• Daily Working Time: 12:00 PM - 6:00 PM EST
• Scheduled Working Days: Monday-Thursday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear & Professional English Communication Required)
• REGION PREFERENCES: Any