Account Executive

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission. 

• Balderton-backed Series A company

• 90% of UK patients can reach an 01 Health–affiliated clinic within 30 minutes

• All growth has been inbound, ~50% word of mouth

• 4.98★ customer rating from the dentists who use us

• Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist

• US expansion live 

• New verticals being tested and prototyped

We are not searching for product–market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process.

We are looking for a proactive, client-focused Account Executive to acquire, manage and grow relationships across our customer base. The focus is on onboarding & educating new customers and retaining & growing existing ones - ultimately helping customers get the most value from 32Co while contributing to the company’s growth. With a customer satisfaction rating of 4.98★, you’ll be equipped with high-quality products that set you and your customers up for success.

In this role, you’ll act as a trusted advisor and problem-solver, supporting a portfolio of clinicians, so strong prioritisation is key. You’ll develop a deep understanding of your clinicians’ needs, advocate for their experience internally, and drive retention, renewals, and growth opportunities.

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  Onboard & educate new clinicians who sign up to our platform and are interested in exploring orthodontic treatments.

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  Manage and grow a portfolio of existing clinician accounts, acting as the primary point of contact for them.

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  Build strong relationships through education, support, and consistent value delivery, driving long-term satisfaction and loyalty.

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  Identify opportunities for growth within your accounts and collaborate with commercial and clinical teams to deliver them.

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  Develop a deep understanding of each customer’s goals, workflows, and challenges. Use insights and data to anticipate needs and provide strategic guidance.

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  Monitor key portfolio metrics, highlighting performance, risks, and growth opportunities to internal stakeholders.

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  Partner cross-functionally with clinical, product, and operations teams to represent the customer’s perspective and influence continuous service improvement.

• Experience working in a startup or similar environment - you have got stuck in, and done what needs to be done to hit targets, achieve outcomes, or just generally be highly successful.

• Demonstrated success in people-facing roles.

• A natural relationship-builder with exceptional communication and interpersonal skills.

• Proactive, curious, and solutions-oriented, with a drive to understand the “why” behind every customer goal or challenge.

• Comfortable working independently, and being accountable for targets and outcomes.

• Commercially savvy, able to balance excellent customer experience with broader business objectives.

• Experience in healthtech or healthcare is a plus but absolutely not required.

• Willing to travel occasionally and confident meeting clients face-to-face.

• Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays, when not travelling to practices.

• Real impact, every day - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving.

• 25 days holiday + your birthday off - because no one should work on their birthday!

• Outsized leverage and full ownership - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after.

• Grow fast - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day.

• Vitality Health cover - private medical insurance, because we take care of the people who take care of the business.

• Team Perks - enjoy regular team lunches, quarterly socials, and an annual company retreat.

• Hybrid working - we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.