Account Manager

Va-Roanoke-mid

SalesAccount Manager

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Quick Summary

Requirements Summary

2+ years of experience in account management, operations,

Technical Tools

SalesAccount Manager

Benefits:

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks

Job Title: Account Manager
Location: Roanoke, VA
Company: 360clean

Position Overview:
The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Schedule:
This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities:

Serve as the primary point of contact for all assigned client accounts
Build and maintain strong client relationships through regular communication and site visits
Conduct routine quality control inspections during evening service hours
Address and resolve client concerns within a timely manner
Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
Manage and support cleaning staff and subcontractors across assigned accounts
Assist with recruiting, interviewing, and onboarding of new cleaners as needed
Ensure proper staffing coverage for all scheduled services
Monitor service performance and implement improvements where needed
Maintain accurate documentation of inspections, client interactions, and service updates
Support monthly and quarterly client meetings and reporting
Collaborate with leadership on operational improvements and account growth opportunities

Qualifications:

2+ years of experience in account management, operations, or service-based industries
Strong communication and relationship-building skills
Highly organized with the ability to manage multiple accounts and priorities
Problem-solver with a proactive and solutions-oriented mindset
Ability to work evening hours consistently
Experience in janitorial, facilities management, or service industry preferred but not required

Compensation & Benefits:

Salary: $45,000 – $50,000 annually
Health insurance included
Gas stipend provided
Performance-based bonus opportunities
Eligibility for expanded benefits package after 6 months
Growth opportunities within a rapidly expanding multi-market organization

What Success Looks Like:

High client retention and satisfaction across all assigned accounts
Consistent service quality with minimal issues or complaints
Strong team stability and staffing coverage
Proactive communication and ownership of all assigned accounts

Why Join Us:
At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.