Channel Manager: Sales & Service (FAIS)

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

• Lead nodal operations with accountability for people, process, and performance.

• Drive commercial growth and service excellence across multiple (SSO’s)

• Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.

• Strengthen compliance and operational integrity in civic services.

• Inspire and empower teams to deliver exceptional customer experiences.

• Expand market presence through oversight of RIB and External sales.

• Harness technology to optimize efficiency and innovation.

• Build resilient, high-performing teams aligned to strategic goals.

• Ensure delivery of all performance targets with commercial focus.

• Champion operational leadership that advances Africa’s service landscape.

• Translate regional and national strategy into branch execution

• Drive transformation, digital adoption, and inclusion initiatives

• Position the branch as a trusted financial partner in the community

• Full Branch P&L accountability (where applicable)

• Deliver growth, profitability, and productivity targets

• Optimise multi-channel and integrated service models

• Lead senior branch leadership and management teams

• Build a leadership pipeline and succession plans

• Foster ethical leadership, engagement, and accountability

• Overall accountability for branch risk, conduct, and regulatory compliance

• Manage audits, governance forums, and material risk events

• Ensure strong control environments and TCF adherence

• Engage key clients, community structures, and external partners

• Act as a brand ambassador for the bank

• Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers

• Promote efficient service, alternative banking channels,

• Upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment

Education