CyberCX - Strategic Accounts / Sales Director

This role is with CyberCX, part of Accenture.

Looking after enterprise clients across Sydney and NSW, this role is 60% focused on Existing Accounts and 40% on New Business.

The successful candidate have significant experience working with a variety Government clients and will have previous experience of selling services.

• →Formulate, implement, manage and maintain high detailed account plans specific to strategic customer accounts
• →Identify, develop and implement opportunities & solutions for business improvement and strategic new business opportunities
• →Own your customers’ experience and journey from solution proposition through transition to delivery
• →Build strong, long-lasting relationships by partnering to understand client needs and preferences
• →Working closely with strategic customers to determine their present and future needs, and propose suitable solutions in order to maintain and grow revenue for CyberCX
• →Operate as the lead point of contact for account relationship matters in specified strategic accounts
• →Maintain exceptionally strong knowledge of CyberCX service offerings and present them with clarity, credibility and conviction
• →Respond to customer requirements, including requests for quotes/proposals/tenders and customer workshops
• →Develop, coordinate and contribute to scoping of key tactical opportunities, such as multi-practice RFPs and proposal artefacts for strategic accounts
• →Identify, develop and implement opportunities for business improvement and strategic new business opportunities
• →Assist with coordination and flow of executive briefings and workshops, as well as compilation of relevant minutes & actions
• →Participate in the production of high-quality client-specific solution materials, as well as collateral for executive briefings and client capability workshops
• →Actively collaborate across CyberCX, and continuously look for ways to add value. Facilitate communication, partnerships, and cross-pollination across the business to allow teams to better engage and service customers
• →Maintain up to date CRM records for nominated accounts
• →Resolve escalated customer issues and customer complaints regarding sales and service
• →Update and prepare sales reports for management as required
• →Mentor and coach less experienced members of the Customer Sales team, if required

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