Inside Sales Executive

Our client is a leading merchant commerce omnichannel platform across India and Southeast Asia. They build and host a roster of fintech products, from digital payments to loyalty solutions. (e.g POS terminals or payment systems).

They are seeking a results-driven Inside Sales Executive to join the Digital Sales team. 

In this role, you will be responsible for managing the end-to-end digital merchant acquisition journey, from qualifying inbound digital leads to ensuring successful terminal activation and early-stage engagement. 

You will serve as the primary point of contact for merchants who have expressed interest through our digital platforms, focusing on high conversion rates and exceptional first impressions.

• Execute outbound calls to qualify leads generated through digital channels (website, social media, and ads) within defined SLAs.
• Guide merchants through the onboarding & KYC procedures, including merchant visits where necessary to ensure account or product activation is completed successfully.
• Provide remote guidance and tutorials on how to use payment terminals or digital products effectively.

• Communication: Strong verbal communication and active listening skills are essential.
• Customer Centricity: A keen interest in understanding merchant challenges and a passion for solving them. 
• Language Proficiency: Fluency in English, Malay and Mandarin or Cantonese is required.
• Accuracy: High attention to detail regarding data accuracy and documentation.
• Ownership: A strong sense of ownership is essential in helping to shape this function for future growth.

• Create a positive first impression for digital prospects by maintaining a friendly, professional, and persuasive tone. 
• Identify specific merchant needs or business challenges during the initial consultation to provide relevant assistance or product recommendations.
  

• Accurately record all call outcomes, merchant feedback, and conversion statuses for further action.
• Collect direct feedback and suggestions from merchants regarding the digital onboarding experience to help optimize the user journey.
• Prepare weekly reports summarizing call performance, recurring merchant issues, and service trends within the digital channel.