Service Sales Director

Role Overview

The Service Sales Director is responsible for leading the strategy, growth, and execution of the service sales business, with full accountability for revenue, customer outcomes, and market expansion. This role will lead a high-performing team to deliver sustained growth, deepen customer partnerships, and position service offerings as a strategic differentiator.

This is a critical leadership role within the India organization, playing a central part in delivering the India growth plan while ensuring strong alignment with cross-functional and regional leadership.

Key Responsibilities

1. Business Leadership & Growth

• Own and deliver the service sales order target, ensuring consistent growth and profitability

• Define and execute the service sales strategy, aligned to enterprise priorities and market opportunities

• Drive expansion across installed base, contract penetration, and lifecycle services

• Identify and capture new growth opportunities including enterprise accounts, digital services, and solution-based offerings

2. Strategic Execution

• Translate strategy into clear execution plans, KPIs, and operating cadence

• Drive a culture of accountability, pipeline discipline, and forecast accuracy

• Lead key business reviews and ensure rigorous performance management across the team

• Partner with Marketing, Product, and Commercial leaders to align go-to-market strategies

3. Leadership & Team Development

• Lead, coach, and develop a team of ~10 direct reports (including 2 managers and 8 individual contributors)

• Build leadership capability within the team, especially through first-line managers

• Foster a culture of high performance, collaboration, and customer focus

• Ensure talent development, succession planning, and retention of key performers

4. Customer & Market Engagement

• Build and strengthen senior-level customer relationships, particularly in enterprise accounts

• Position services as a strategic value driver, moving beyond transactional sales to long-term partnerships

• Engage directly in high-value opportunities, negotiations, and strategic deals

• Represent the organization externally with credibility and market insight

5. Cross-Functional & Regional Alignment

• Act as a key member of the India leadership team, ensuring alignment with broader business priorities

• Collaborate closely with sales, service delivery, and support functions to ensure seamless customer experience

• Align with APAC/global strategies while adapting to local market dynamics

• Drive integrated execution across instruments, consumables, and services