Retail Sales Manager

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard.  The competition is vast, and the benefits being offered by the competitors are tempting.  However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Retail Sales Manager will lead MediCard’s two RETAIL revenue streams — New Business and Renewal Business — using inbound sales model via CRM Tool (Genesys). The role will oversee the entire RETAIL Teams sales process and daily operations. The role is also expected to contribute in creating and implementing strategies, process improvements, governance and as a deputy of the Retail Head (ManCom)

New Business (Inbound Acquisition & Conversion)
Achievement of sales targets – revenue, call count and talk counts
Own the lead-to-onboarding funnel across all inbound channels – online applications, soc-med leads, referrals, ecommerce, digital partners (eg Lazada, Shopee, Maria Health)
Contribute and implement strategies for customer acquisition and process improvement – both within the team and cross functional departments
Renewal (Persistency)
Own the renewal cycle end to end — from renewal-list preparation (with URG, BCD and DSA loss-ratio inputs) through premium discussion, adjustment, collection, and re-activation.
Drive renewal and persistency rates; reduce lapsation; lead premium-increase conversations and manage upgrade/downgrade and dependent-changes
Protect and grow in-force premium and defend yield on renewal.
Contribute and implement strategies for persistency and process improvement – both within the team and cross functional departments
Team Leadership & Capability Building
Lead, coach and develop the New Business and Renewal teams;
Set standards, scorecards and operating cadences; run effective one-on-ones and pipeline/renewal reviews.
Build a high-trust, high-performance culture and actively manage engagement and retention.
Strategic & Commercial Contribution
Translate the retail strategy into operating plans and deputize for the Head of Retail in reviews, governance, and cross-functional meetings
Enterprise thinking — connecting retail performance to divisional and AIA objectives.
Contribute front-line intelligence to products and marketing teams
Governance, Reporting & Compliance
Own accurate, on-time reporting dashboards – revenue, close rate, call rate, renewal, TATs
Ensure adherence to Insurance Commission, DOH and PhilHealth requirements and to internal underwriting and risk controls.
Maintain audit-ready process discipline across the retail value chain.

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