Network Partner Manager

American International Group, Inc. (AIG) is a leading global insurance organization. Our member companies provide a range of financial services in approximately 70 countries and jurisdictions. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, prepare for the future, and respond to times of uncertainty. We invest in our largest asset, our people, through continuous development, retention and training while maintaining a culture of diversity, equity and inclusion in all we do.

• →Proactively manage renewal portfolios and new business placements across the Africa Network Partner landscape.
• →Provide pre-bind support and coordination to ensure the successful implementation of multinational programs.
• →Coordinate with AIG Producing Offices and Network Partners to ensure effective engagement, communication and collaboration throughout the renewal and new business process.
• →Provide territory-specific technical input and local market expertise to support program design and placement.
• →Participate in pre-renewal, client and Stewardship meetings, as appropriate.
• →Anticipate, identify and resolve potential obstacles that could impact the timely and successful delivery of services to clients.
• →Act as a key point of contact for Network Partner servicing topics, ensuring effective coordination between internal and external stakeholders.
• →Build and maintain strong relationships with local clients, brokers and Network Partners.
• →Promote Network Partner capabilities and local expertise to deliver an enhanced client and broker experience.
• →Support local client and broker engagement initiatives and contribute to strengthening AIG’s multinational service proposition.
• →Work cross-functionally with Underwriting, Legal, Distribution, Claims, Collections and Multinational teams to resolve operational and servicing issues.
• →Facilitate the resolution and escalation of complex issues related to Network Partner servicing and program implementation.
• →Collaborate with internal stakeholders on joint initiatives aimed at improving client satisfaction and service quality.
• →Act as an escalation point for Network Partner-related matters, driving issues through to resolution and ensuring appropriate stakeholder communication.
• →Identify opportunities to improve Network Partner processes, communication and overall service delivery.
• →Promote and support new business opportunities across the Network Partner ecosystem.
• →Collaborate closely with the Fac Desk team in Dubai to support new business development and placement activities.
• →Contribute to a consistent and high-quality multinational client experience by ensuring alignment between Producing Offices, Network Partners and internal functions.

• Relevant insurance multinational experience
• Fluent English skills (written & spoken).
• Strong analytical skills
• Networking and relationship building skills.
• Good organizational and time management skills.
• Customer orientated behaviours: motivated, tenacious, focused, technically skilled, proactive, and accountable.
• Negotiation skills.
• Communications and presentations skills
• Cross Functional Collaboration and Teamwork
• Client Focus and Solution Orientation: Problem Solving

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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