PEM RECEPTIONIST

The Receptionist serves as the first point of contact for visitors, employees, and external partners while providing exceptional customer service and administrative support. This role is responsible for maintaining a professional reception environment, supporting employee onboarding activities, assisting with facility security functions, and ensuring efficient communication and coordination across departments.

• Minimum of 2 years of receptionist, front desk, or HR experience
• Exceptional customer service skills
• Strong verbal and interpersonal communication skills
• Excellent listening, organizational, and multi-tasking abilities
• Professional demeanor and appearance
• Ability to handle pressure in a fast-paced environment
• Ability to maintain confidentiality and exercise discretion
• Proficient phone etiquette and communication skills
• Working knowledge of Microsoft Office applications
• Strong compliance mindset with a commitment to supporting workplace safety, security, and operational standards

• Ability to work on a computer for extended periods of time
• Ability to sit for prolonged periods in a standard office environment
• Ability to stand and walk throughout the facility on a regular basis, including navigating stairs
• Ability to work in environments with variable temperature conditions, including periods of cold and warm temperatures
• Ability to work in environments with constant to intermittent noise levels
• Ability to occasionally lift and carry items up to 25 pounds
• Must be able to read, write, and speak English fluently

• Bilingual in English and Spanish

• →Maintain a clean, organized, and professional reception and lobby area while welcoming visitors, assisting with check-in procedures, directing visitors to the appropriate employee or department, and maintaining accurate visitor logs and records
• →Support facility safety and security operations by managing visitor access, issuing badges, enforcing access control procedures, escorting guests in accordance with facility requirements, and assisting with gate entry monitoring, camera surveillance, parking compliance, and bag audits in accordance with company protocols
• →Support onboarding and HR administrative functions by preparing new hire and INDOC materials, maintaining employee records and personnel files, assisting with timekeeping audits, and performing confidential document management tasks including scanning, filing, and shredding
• →Coordinate employee badge renewal and issuance processes, including tracking expiring badges, communicating with employees and leaders regarding renewals, processing applications, and issuing updated badges upon receipt
• →Receive, sort, and distribute incoming mail and deliveries as needed