Card Acceptance Relationship Manager

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt. At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth. We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community. 1- Client Relationship Management: Manage and maintain strong relationships with assigned merchants, ensuring high satisfaction and long?term retention. Act as the primary point of contact for merchants for card acceptance and related solutions. Conduct regular check-ins with key accounts to review performance, challenges, and growth opportunities. Handle escalations professionally and coordinate internally to ensure timely resolution. 2- Merchant Growth & Sales Performance: Drive growth of card acceptance volumes through upselling, cross-selling, and expanding merchant engagement. Identify merchant needs and propose suitable solutions beyond card acceptance where relevant. Support the acquisition of new chain merchants and strategic accounts as needed. Monitor merchant performance, highlight risks, and take proactive actions to increase activity and utilization. 3- Product Feedback & Internal Alignment Conduct structured briefing sessions with the Product team to communicate merchant feedback, market needs, and improvement opportunities. Provide insights on competitor offerings and market trends within fintech and acquiring. Support internal teams by clarifying merchant expectations and service requirements. 4- Reporting & Documentation Maintain accurate merchant records, meeting notes, and pipeline updates. Track progress of merchant onboarding, implementation, and activation. Provide periodic reporting on portfolio performance, key issues, and growth opportunities. Requirements 3–5 years of experience in Sales, Relationship Management, or Account Management. Minimum 2 years of experience in Fintech (preferred in acquiring / card acceptance / payments). Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems is a strong advantage. Proven experience managing key accounts, preferably chains or multi-branch merchants. Benefits Embark on an exciting journey with the Fin-Tech Experts. Join a workplace that actively encourages and supports all talents. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.