Sales Operations Analyst, Custom-Pak®

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Operations Analyst you will be trusted to support Sales Operations for Alcon's Custom-Pak®, ophthalmology procedural packs customized for each practice, surgeon, and case. You will be responsible for driving positive Custom-Pak® experiences for both internal and external partners by owning and streamlining various procedural pack management tasks, proactively troubleshooting supply disruptions, and demonstrating an “Ownership & Accountability” mentality that fosters clear, effective communication from end (planning) to end (execution). Additionally, you will support onboarding for new Custom-Pak® customers, maintain a database with site preferences and contacts, and generate revenue-generating recommendations for sales representatives at our Mississauga, Ontario location. In this role, a typical day will include:

• Proactively manage Custom-Pak® supply by flagging forecasting concerns, coordinating with Sales & Operations Planning (S&OP) to monitor production, and planning for any imminent back orders.
• Provide Custom-Pak® order support for Customer Service by validating and troubleshooting/resolving active backorders.
• Ensure timely forecast adjustments by S&OP partners
• Own “Post-mortem” resolution support by of ensuring accurate credits / rebills for any pack-related issues (e.g., back orders, temporary deviations, complaints, etc.).
• Assist with console transition planning by supporting Equipment Specialists and Account Managers
• Facilitate Custom-Pak® customer onboarding and education by reviewing contractual commitments, managing data collection through surveys, and maintaining site preferences and contacts.
• Support with management of temporary deviations, complaints, and some quality-related processes (e.g., Market Actions).

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• 3-5 years in similar role (operations / supply chain or sales support)
• Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical.
• Travel requirements: up to 20%

Preferred qualifications:

• Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical.
• Experience with surgical products (ophthalmology preferred).
• Experience with contract administration and/or RFP.

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

See your impact at alcon.com.careers

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