Client Partner

Own a portfolio of small and mid-sized advertisers across South Africa, selling media solutions on behalf of our partner platforms. This is a new-business hunting role first and an account management role second. If you are energised by clear targets and an active client list, this is your seat.

• Deliver your quarterly portfolio (BU) target, agreed with your Sales Manager. 100% achievement meets expectations.

• Track against year-to-date and annual targets, quarter on quarter.

• Grow your portfolio 20% year on year and retain 80% of your existing client base.

• Generate 10% of quarterly revenue from new business: clients not yet onboarded, or inactive for 6+ months.

• Reactivate 10 churned accounts every quarter (no spend for two full quarters or more) through proactive outreach and welcome-back incentives.

• Send at least 2 revenue-driving proposals per week (deck, one-pager or email with a clear idea plus KPIs or benchmarks).

• Hold at least 8 client or agency meetings per week (in person, virtual or by phone), each logged with a recap.

• Run at least 6 client workshops per quarter (2 per month) and stay in weekly contact with clients.

• Deliver at least 2 post-campaign reports per week, plus QBRs for key accounts.

• Support Ad Ops to drive delivery and help clients reach campaign KPIs: optimise, troubleshoot and recommend solutions.

• Spot and close upsells (IO top-ups, budget additions, extensions) and record them at project level in Salesforce.

• Know each client's business, history, spend and campaign performance.

• Build deep working knowledge of our partner platforms, their products and updates, and educate clients through workshops.

• Execute Ad Ops processes accurately and on time, in line with Aleph procedures: trafficking bookings, sending IOs for signature, creating ad accounts, loading or publishing funds and granting access.

• Reconcile client accounts, monitoring Go-Lives, slow-pacing IOs and expiring budgets.

• Maintain tool expertise, internal process proficiency and administrative hygiene.

• Log everything in Salesforce: emails, calls, meetings, contacts, companies and upsells.

• Maintain a BANT-qualified pipeline with genuine week-on-week movement and accurate closing dates.

• Submit a bottoms-up weekly forecast within 20% of your agreed quarterly target.

• Send meeting recaps within 24–48 hours, respond internally and externally within 24 hours, and escalate any opportunity delayed beyond 72 hours.

• Keep client folders and collateral current on the shared drive (linked, never attached).

• Schedule prep and debrief time around meetings, with a written agenda in every invite.

• Prepare a handover document with a designated buddy for all approved leave.