Office Manager

Hazle Townshipmid

Office ManagerAdministration & Office Support

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Quick Summary

Overview

COMPANY OVERVIEW At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology,

Technical Tools

Office ManagerAdministration & Office Support

Align customer service and administration efforts within a cold storage facility and coordinate operational and sales efforts with
other leaders.
Oversee customer service coordinators performance on day-to-day operations; plans and schedules the workforce according to
facility projections, budgets and forecasts, including authorization of overtime, ensuring wage/hour compliance to meet daily
operational demands including training, verifying certifications and qualifications, and monitoring individual employee
productivity levels.
Lead by example by living the company values of Integrity, Accountability, Transparency, Impact, Humility, and Community.
Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work
activities, and evaluate performance.
Deliver exceptional customer service at all times, to all customer accounts, making daily sales calls and fie lding incoming calls
from high need/volume customers; recommend additional items to customer, address customer concerns and issue customer
credits for spoiled and/or returned goods and support the sales functions.
Apply conflict resolution skills and negotiation skills to interactions with employees and customers; provide performance review
input, write up and delivery.
Initiates or assigns special projects or new procedures as outlined by management, evaluates effectiveness in daily operations.
Implement corporate and departmental policies, procedures, and service standards that align with company goals, mission, and
vision.
Hire, coach and manage a staff of customer service and/or administrative workers. Coordinate coverage as needed.
Research, compile, and prepare reports, manuals, correspondence, and other information required by management or
governmental agencies.
Participate in the hiring process and support employee relations efforts as needed.
Perform other duties and special projects as needed.

Requirements

~1 min read

Associates degree or equivalent required. Relevant advanced degree preferred.
Two to five years of warehouse office experience and/or leadership experience.
Strong analytical skills and ability to interpret and communicate data.
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
Proficient in MS Office, including Excel, Word, PowerPoint, and Teams.
Must be proficient with verbal and written communication.
WMS/Blue Yonder experience is preferred. Proficiency with Blue Yonder is required after 90 days of hire.