Business Office Manager

POSITION SUMMARY This position is responsible for managing the daily operations of an ambulatory surgery center. Primary responsibilities include supervising business office support staff and assisting in the management of those related functions and processes.   ESSENTIAL FUNCTIONS  Supervises daily activities of support staff to ensure smooth workflow and operation of the department. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Conducts all hiring, performance reviews, counseling/disciplinary action, and termination of office staff. Manages any human resources/personnel issues for office staff.  Overall manages the center business office functions which may include but is not limited to: patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records. Serves as liaison between the center and the central business office.  Collaboratively with the center administrator and nursing director, establishes and manages patient experience program.  Oversees center office supply inventory and ordering. Collaboratively with center administrator, nursing director, and compliance team, ensures center’s compliance with all local, state, federal, HIPAA, AAAHC, and OSHA requirements. Coordinates the resolution of issues related to physicians and their office staff.  Collaborates with others as needed such as human resources, finance, information technology, compliance. Other duties as assigned.   Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.   NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.   MINIMUM QUALIFICATIONS High School Diploma/GED Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.  Requires a level of knowledge and ability normally demonstrated by at least three years’ experience in a physician's office or medical environment. Requires excellent communication and organizational skills.   PREFERRED QUALIFICATIONS Bachelor's degree preferred.   PHYSICAL DEMANDS/ENVIRONMENT FACTORS OE - Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.   SUPERVISORY RESPONSIBILITIES Includes direct supervisory responsibility for assigned department staff, including supervisors and representatives in patient registration, scheduling, and medical records. DIRECTLY REPORTING Chief Executive Officer - ASC TYPE OF SUPERVISORY RESPONSIBILITIES Assigned full authority for employment actions including selection, training, coaching, and performance reviews. Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.   SCOPE AND COMPLEXITY This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.